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@rideau.com
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3 phones found area 514, 336, and 800
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James Jasko is listed as Director, Call Centre Operations based in Greater Montreal Metropolitan Area, Canada. AeroLeads shows a work email signal at rideau.com, phone signal with area code 514, 336, 800, and a matched LinkedIn profile for James Jasko.
James Jasko previously worked as Director of Operations at Cosmopolitain Construction Ltd. and Director - Client Services & Call Center Operations at Rideau Recognition Solutions. James Jasko studied at Cegep - John Abbott College.
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An influential and perceptive contact centre operations director with an established reputation as an ambassador for customer service who delivers profitable growth, exceeds targets and has a distinct awareness for how to scale the call centre component of an organization. A seasoned leader and strategic thinker with quantifiable success and extensive North American experience in managing the entire client services and call centre operations of a multi-million-dollar organization. Particular expertise handling high profile national and international client accounts in the retail, home improvement, telecommunications, banking and financial services, information technology, aerospace and airline industries.
Listed skills include Strategy, Execution, Leadership, Call Centre Operations, and 14 others.
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Montreal, Canada Area
Required to join family business to lead the closure of company operations after a death in the family.Achieved $800k in sales in an 18-month period even during the ramp down period at Cosmopolitain.
Montreal, Canada Area
Progressed through increasingly senior roles in sales and call centre operations divisions. As Director, managed all activities for 24 agents and 5 account managers/coordinators handling 138,000 inbound and outbound calls/year. Mandate was to support major corporate accounts for recognition products, communications materials and back office administration.While at Rideau Recognition, contributed to many competitive procurement processes such as Requests for Information (RFI) and… Show more Progressed through increasingly senior roles in sales and call centre operations divisions. As Director, managed all activities for 24 agents and 5 account managers/coordinators handling 138,000 inbound and outbound calls/year. Mandate was to support major corporate accounts for recognition products, communications materials and back office administration.While at Rideau Recognition, contributed to many competitive procurement processes such as Requests for Information (RFI) and Requests for Proposals (RFP) for fully outsourced recognition programs with large and small companies across North America.Upon award of business, managed the launch of new multi-million recognition programs for clients, ensuring Statements of Work (SOWs) were respected and these new corporate clients were seamlessly integrated into Rideau’s call centre.For the Client Services division of Rideau, grew the account revenue from $2M to $35M over a 3-year period with prestigious clients including Canada’s 5 major banks, Transat A.T., Rona Inc., Bell Canada, Intel Corporation and McAfee.On behalf of Rideau, launched a Canada-wide “Years of Service” career service recognition program for all employees at Bell Canada (value of >$3M).With the launch of the VISA Desjardins program, increased orders received by phone from 25% of all orders to 70% within a short timeframe after implementation.Coordinated the launch of a North American employee recognition program for the Boeing Company and provided post-launch support through Rideau’s call centre for Boeing’s 150,000 employees. This was a program valued at $30M.Assisted in a merchandising refresh of Boeing’s entire recognition program for its employees. New employee rewards included giftware, lifestyle & consumer products, memorabilia & collectibles, event tickets, corporate-branded merchandise, flowers & gift baskets, and crafted client-branded awards. Show less
Montreal, Canada Area
Directed and managed funeral arrangements and services for families grieving the loss of a loved one.
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James Jasko is listed as Director, Call Centre Operations.
AeroLeads has found 3 work email signals at @rideau.com for James Jasko.
AeroLeads has found 3 phone signal(s) with area code 514, 336, 800 for James Jasko.
James Jasko is based in Greater Montreal Metropolitan Area, Canada.
James Jasko has worked for Cosmopolitain Construction Ltd., Rideau Recognition Solutions, and Moshonas And Ouimet Inc..
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James Jasko studied at Cegep - John Abbott College.
James Jasko is listed with skills including Strategy, Execution, Leadership, Call Centre Operations, Telephony Sales, Service Processes, Employee Recognition Programs, and Loyalty Programs.
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