Designed communications, branding, marketing and digital strategy.- Branding of the brands of IFEMA MADRID- Digital transformation- Marketing- Digital Strategy

Viaja por libre is one of the most important travel blogs in Spain and Latam, with more than 300K unique users per month. In 2017 was named best travel blog in Spain.http://www.viajaporlibre.com

- Performance Strategy and traffic generation- E2E transformation & Delio- New online business opportunities- Strategy Online Customer Journey- Adwords and Bing Strategy- SEO strategy and Data Analyst- Affiliate channel- Display, Facebook and Twitter Ads- Track and manage budget for performance performances campaigns- Analysis of data gathered through the use of Google analytics / Adobe Target

Responsible for the development and direction of research aimed at improving current products and generating ideas for new products and services.• Create culture of innovation in the company• Work closely with CI/Market Research team to review and use existing customer insights to also aid Innovation• Maintenance platform ideas with the goal of understanding culture and creating efficiency• Create, evaluate and analyse proposals for new business ideas, new lines of business and products• Present product ideas to senior management and seek approval for execution and launch• Leadership in Innovation projects• Mobile and Internet third parties alliances and business development• Launch and development of E-Health, SaaS, NFC, MDM, M2M services• Manage projects to define and implement Key Performance Indicators to measure the quality of Quadruple Play services (Home Mobile communications, Internet, TV and Video on Demand)• Identify future potential opportunities, customer insights and market trends• Actively work with partners and potential partners in defining /developing the joint solutions• Launch a crowdsourcing model• Evaluate MDM products such as Air-Watch, Good and Mobile Iron• Creation of a gamification cultureAchievements• Cloud Computing Strategy• Designing Cloud Computing Services, IaaS & SaaS• Surveillance Security Projects• Alliances with Google, Skype and SAGE• Institutional Relationships and Conferences• Project manager. Design and launch of NUBO, SaaS portal• MDM Project with Air-Watch• Innova, ideas platform. More than 1.000 ideas in the first quarter

A team leader of 10 people and responsible for the definition and implementation of production processes and requirements of the business unit, assuming the following functions:• Designs and implements standard processes and procedures to measure the on-going Telco of customer relationships while driving continuous and improved business value• Focuses on process optimization and continuous improvement• Process designer and consultant• Create and manage training content and documentation• Project Manager of several and important projects• Manager and Leadership of teams• Evaluation and Development of client offerings• Responsible for order entry and Business Intranet• Budget control and analysis of investment projects• Evaluation and incentives plansAchievements• Member of TOP 40 like potential executives• Chief Designer of Intranet• Project Manager implementing Salesforce.com• Leadership of the largest project about quality and system CRM migration from AUNA to ONO, migrating the customers and billing data• ISO Certification in the Call Centre

Responsibilities and resourcesA team leader of 25 people and responsible for the definition and implementation of production processes and requirements of the enterprise unit, assuming the following functions:• Evaluate and develop offers for clients.• Taking requirements with enterprise clients.• Implementation of mobile services including logistics and the definition of their services.• Responsible for data entry and service activation. • Commissioning, defining indicators and maintenance of dashboards and reports of the business unit. • Defining goals and incentive plans. • Analysis and control of Call Centre sizing. • Main contact with customers and service negotiation to implement.

Management of team 600 agents performing functions such as:• To manage and coordinate the services units of the Call Centre• Budget control and analysis of investment projects• Coordinate differents providers as a Unisono, GSS or Konecta• Creation and Implementation of service procedures• Evaluation and Incentives plans• Develop and execute the delivery of Success Blueprints, KPI’s and Performance Scorecards for key customers• Communicate and manage all performance objectives including technical support and customer service to ensure compliance with company philosophy and business goalsAchievements• Member of JAP (Young High Potential) program of Telefonica• Award wining of the IFAES to the BEST Human Resources Management in 2002• Award wining of the IFAES to the BEST quality service in 2001

Responsible for the Call Center of the Technical Support Units, Service Center facilities and systems, consisting of 3 coordinators, 16supervisors. 3 Technicians and 160 agents, performing functions such as:• Leading a team of 160 agents, 3 Coordinators and 12 Supervisors.• Designing and creation of IVR proceduresand integration recuarement of the CRM.• ACD and CTI support.• Coordination and preparation out callins campaigns.• Technical support to customers and instalation.• Creation and implementation of service procedures.• Coordination of the refitting of used equpment and the supply of the technical material.• Business Objects designer.Achievements• Reduce calls of damage by 50 %.