Technology Consultant
- Handled service management to SAP Key Users.- Resolved incident and problem issues by providing resolution or workaround to users.- Managed routine requests, incidents, changes, and problem tickets within SLA using Service Now (Ticketing tool).- Conducted system health checks during system upgrades and critical system issues.Performed Duty Manager responsibilities:- Monitored system performance- Checked Scheduled Jobs via auto tickets- First point of reference for any Critical issues raised.