Joshua Deberry Email & Phone Number

Pittsburgh, Pa

Pittsburgh, Pennsylvania, United States

Pittsburgh

Support a team of Analysts and Technicians both operationally and technically. Mentor and manage individual Analysts that report directly to me. Provide monthly feedback to my team. Run or assist with Incident Coordination based upon incident severity. Interface with clients needing escalations or immediate assistance. Train new hires and facilitate monthly check-ins during warm-up period.Deliver monthly department meetings for on-staff members.Fill in for technical… Show more Support a team of Analysts and Technicians both operationally and technically. Mentor and manage individual Analysts that report directly to me. Provide monthly feedback to my team. Run or assist with Incident Coordination based upon incident severity. Interface with clients needing escalations or immediate assistance. Train new hires and facilitate monthly check-ins during warm-up period.Deliver monthly department meetings for on-staff members.Fill in for technical roles as needs arise. Show less

Pittsburgh, Pa

Prioritize and resolve escalated tier 2-level customer needs related to virtualization, unix, windows, backup, and network technologies by phone, email or in person for service-related assistanceSupport tier 1 staff by answering their questions and assisting them with troubleshooting a problemSupport customer solutions across all Expedient data centers as assigned by the management teamApply standard operating procedures (SOPs) for client need resolutions and update… Show more Prioritize and resolve escalated tier 2-level customer needs related to virtualization, unix, windows, backup, and network technologies by phone, email or in person for service-related assistanceSupport tier 1 staff by answering their questions and assisting them with troubleshooting a problemSupport customer solutions across all Expedient data centers as assigned by the management teamApply standard operating procedures (SOPs) for client need resolutions and update trouble ticketing system to log all requests and activities, including documentation of special requests and customizationsMonitor the operational support systems to proactively identify service-impacting events relating to IT, network and facility conditionsCommunicate with customers and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to customer requestsAdhere to change-management procedures to provide accountability and ensure minimal production downtimeEscalate problems to external vendors when necessary to resolve the escalated issueCreate documentation and write up standard operating procedures for both internal and customer use when a better practice is discovered and applied Show less

Pittsburgh, Pennsylvania

Process and prioritize incoming customer phone calls, emails and job ticket questions and/or requests for service-related assistanceUtilize the trouble ticket system to log all requests and problems/resolutions including documentation of special requests and customizations considered important for future supportMonitor the operational support systems to proactively identify service impacting events relating to IT, network and facility conditionsCheck in customers to… Show more Process and prioritize incoming customer phone calls, emails and job ticket questions and/or requests for service-related assistanceUtilize the trouble ticket system to log all requests and problems/resolutions including documentation of special requests and customizations considered important for future supportMonitor the operational support systems to proactively identify service impacting events relating to IT, network and facility conditionsCheck in customers to provide them with physical access to their servers and equipment using a strict level of security protocolCommunicate with customers and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to customer requestsEscalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution Show less

Kent, Ohio

I am a mobile come-to-you phone repairman. I service iOS devices including screens, buttons and batteries. I also sell protection plans and buy phones in many conditions.

Kent State University

Providing assistance that is more complex and advanced than both Systems 1 and Systems 2 positions, including the maintenance and upkeep of computer hardware and software throughout the Kent campus libraries. The main library encompasses 12 floors, covers 90 full-time faculty, and over 500 computers. We also cover four other libraries on campus: Architecture, Fashion, Maps and Performing Arts.Systems 3 also includes the mentoring and teaching of new hires.

Kent State University

I support the Kent State Campus' online Learning Management System called Blackboard Learn. I handle campus-wide calls and walk-ins from faculty, students, and professors that experience technical issues in Blackboard. I provide quality support while teaching customers how to use the platform.Also included in my position is the training of new hires.

Kent State University

Providing technical support for staff and faculty in the College of Nursing at Kent State University. Hardware and software troubleshooting for Windows and OSX operating systems, printers, and various audio-visual components.

Kent State University

Providing support for a large number of faculty, staff, graduate assistants, and student employees spread across 6 buildings. Hardware and software troubleshooting for Windows and OSX operating systems, printers, and various audio-visual components.

Solon Ohio

Intern style position. Help with imaging and deployment of new dell laptops, desktops, as well as surface pro 3 and 4 tablets. Desktop support for 60 office staff and 90 field technicians including windows upgrades, hard drive replacement, troubleshooting, and system configuration.