• Develop and implement comprehensive cybersecurity solutions to support client business objectives.• Provide thought leadership and collaborate with clients to develop and drive pragmatic transformative AI governance.• Assist organizations with cloud security architecture design, implementation, system resiliency, and continuity.• Collaborate with development teams to define, implement, and embed secure code development principles in team culture.• Lead risk, security, and privacy assessments, conducting regulatory compliance assessments using PCI, HIPAA, NIST, ISO, and SOC 2 standards.• Interact with external auditors on clients’ behalf, facilitating efficient and cost-effective audit completion.• Mentor security teams, providing guidance on career growth, performance reviews, and practical feedback sessions.

• Developed and executed strategies to mitigate risk, manage incidents, maintain operational continuity, and safeguard the company.• Built consensus with senior Engineering, Product, Legal, and other functional leaders on the security strategy and roadmap.• Managed cyber governance, risk, and compliance (GRC) processes in alignment with SOC, CMMC, FedRAMP, ISO, HIPAA, and PCI requirements.• Facilitated M&A cyber-risk evaluation and developed risk mitigation plans.• Supported sales and customer support teams as the cybersecurity subject matter expert.• Defined and executed ongoing security awareness training and education programs.• Mentored the security team through effective 1:1s, thoughtful feedback, career growth planning, and performance reviews.

• Developed, implemented, and monitored a strategic enterprise cybersecurity and IT risk management program based on MARS-E, FedRAMP, NIST, ISO, and PCI standards.• Developed corporate security strategy, security awareness programs, security architecture, and security incident response.• Managed Security Operations and Compliance teams, acting as the Company Compliance Officer.• Provided guidance for IT projects, including evaluating and recommending technical controls.• Collaborated with internal and external auditors to ensure security programs complied with relevant laws, regulations, and policies.

• Developed and implemented IT Governance programs to support client business objectives and goals.• Assisted organizations with cloud security architecture design and implementation, recommending pragmatic and cost-effective security controls.• Conducted regulatory compliance assessments using PCI, HIPAA, NIST, ISO, and SOC 2 standards.

• Led cross-functional teams to deliver innovative cloud security solutions.• Provided thought leadership and collaboration with customers and internal teams to drive transformative cloud security solutions.• Developed guiding principles, standards, and company best practices for cloud security deployment.

• Ensured quality service delivery, achieved revenue and profit goals, retained employees, maintained program documentation, and contributed to business development activities.• Provided sales-engineering support to the National Sales Team.• Mature the Risk & Compliance directorate’s service offerings and processes.• Serve as a trusted adviser to business leaders on security governance practices.• Responsible for the department’s profit and loss. • Conduct enterprise risk and security assessments using industry-standard security frameworks.

• Provide ongoing thought leadership, education, and mentoring to clients in information security.• Conduct risk and security assessments for PCI, HIPAA, NIST 800-53, ISO 27001, SOC 2, NERC-CIP• Write security policies, standards, procedures, and baselines• Install and maintain security technology solutions.

• Supported forty international customers at nine contact centers with over nine thousand agents.• Managed sixty-two IT staff: managers, network engineers, programmers, and technicians.• Reduced IT-related costs by implementing ITIL practices and integrating IT processes with Six Sigma initiatives.• Provided pre and post-sales support, gathered requirements, designed solutions, specified hardware and software, developed installation practices, acted as the IT Project Manager, and trained IT staff on new technologies.

• Created and maintained the IT control environment mandated by the Sarbanes-Oxley Act using COBIT guidelines.• Reduced the cost of technology services by improving procedures, resulting in less rework, more stable systems, and decreased downtime impact on production.• Installed, configured, and maintained all factory information technology systems.

• Managed all facets of IT support for over 700 PCs, ten servers, and six LANs.• Maintained all servers, workstations, firewalls, switches, and routers.• Led the technology support team.

• Managed the service department’s daily operations, supporting customer information technology systems.• Mentored and led the technical services team consisting of four engineers and administrators.• Designed, installed, and maintained Wide Area (WAN) and Local Area Networks (LAN).

• Acted as the Chief Technology Officer, providing the law firm leadership and guidance on modernizing and adopting new technologies.• Supported all technology services within the law firm.• Assisted lawyers with courtroom technology presentations.

• Managed project fulfillment and contract obligations.• Installed and configured networks, servers, desktop computers, firewalls, and switches.• Mentored junior system administrators.

• Acquired extensive experience in cross-cultural communication and leadership by serving 20 years in the Air Force, living in various countries and US states, and effectively collaborating with diverse teams comprising individuals from multiple ethnic, cultural, and socio-economic backgrounds. • Served as Avionics Flight Chief, overseeing 38 NCOs and Airmen supporting twenty F-15 aircraft.