For more than twenty-five years Jeff has focused on training initiatives for the private and public sector. Those diverse activities have ranged from providing leadership development for executive leadership at GE to transforming Federal Student Aid for The Department of Education. Clients previously have included Federal Express, Bank of America, Office Depot, MetLife, New York City Department of Finance, and Volkswagen of North America. Topics have ranged from leadership to performance accountability; from customer loyalty to team building.Many of Jeff’s consultant activities were associated with The Disney Institute, a best-practices institution modeled on America’s first corporate university. While there, Jeff was responsible for designing The Disney Approach to Quality Service and Service, Disney Style programs. The models, concepts, and examples of that program were later introduced to corporate America in Be Our Guest, a popular benchmarking title published by The Disney Institute, with a forward by Michael Eisner.Jeff is now President of Performance Journeys, a training and development group devoted to improving performance and learning in the workplace. He is also CEO of World Class Benchmarking, where he provides a programming series that benchmarks many of America's greatest organizations, such as Nordstrom, Ritz-Carlton and Disney. He resides in Orlando, Florida along with his wife and family. His new book, “The Wonderful World of Customer Service at Disney" is available on Amazon. He has authored the Disney at Work series available on iTunes for the iPhone and iPod touch. For more see DisneyatWork.com. Also, Jeff and his World Class Benchmarking partner Mark David Jones have written Lead With Your Customer: Transform Culture and Brand into World-Class Excellence. For more information, visit:Performance Journeys.comLeadWithYourCustomer.comWorldClassBenchmarking.comDisneyatWork.comSpecialties: Workshops,Key Notes,Instructional Design & Development,Corporate Retreats,Consulting
Listed skills include Leadership, Training, Leadership Development, Team Building, and 7 others.
