Responsible for Vendor Management and Sourcing technical products and services in technical organizations such as IT, Network, or CTO. Provide overall responsibility for relationship with the vendor: • Provide advice and counsel to business units regarding the terms and conditions of the Agreement. • Provide support to business units regarding questions and issues arising from the delivery of Services. • Act as the primary interface between vendor and business unit about issue management and problem escalation. • Assist client-facing organization with documenting, reviewing, and tracking Change Orders, Work Requests and Service issues (problems/defects). • Identify and escalate service issues related to specific business units until resolved. • Facilitate the Project approval process and work authorization in accordance with the documented processes. • Oversee vendor customer satisfaction survey activities. • Monitor the implementation of service delivery plan. • Monitor all service delivery processes and track the Service Level reporting mechanisms are established and operational to business satisfaction. • Monitor all service delivery processes and deliverables to ensure compliance with regulatory requirements. • Oversee required training activities. • Oversee accruals and invoicing validations for multiple contracts. • Responsible for access management, connectivity, on-boarding, off-boarding, service escalations, business continuity, disaster recovery, offshore eligibility, transition management analysis and support, executive coordination and communications, data management and analysis, reporting and metrics, etc.• Ensure budgets are adhered to. • Provide contract governance and service level management, quality assurance, audit and compliance management with vendors, productivity management of vendor performance, etc.• Ensure continuous improvement with all processes.

Sr Business Manager, Technology Programs and Services, Chief Technology and Information Organization (CTIO)Provide overall responsibility for relationship with the vendor: Provide advice and counsel to business units regarding the terms and conditions of the Agreement. Provide support to business units in regard to questions and issues arising from the delivery of Services. Act as the primary interface between vendor and business unit in regards to issue management and problem escalation. Assist client-facing organization with documenting, reviewing, and tracking Change Orders, Work Requests and Service issues (problems/defects). Identify and escalate service issues related to specific business units until resolved. Facilitate the Project approval process and work authorization in accordance with the documented processes. Oversee Projects and their status for the business unit. Oversight of vendor customer satisfaction survey activities. Monitor the implementation of service delivery plan. Monitor all service delivery processes, and track the Service Level reporting mechanisms are established and operational to business satisfaction. Monitor all service delivery processes and deliverables to ensure compliance with regulatory requirements. Establish and coordinate vendors demarcation with business-operating environment for the entire account. Oversight of any required vendor training activities. Oversight of accrual and invoicing validations for multiple contracts with vendor. Ensure budgets are adhered to. Implement changes to processes to become more efficient and reduce waste.

Sr Business Manager, AT&T CCP&SE Cloud, Platform, Application & Data Layer Support (CPADs), Technology Development QMS. Execute Six Sigma DMAIC projects or DMADV projects. The Six Sigma methodology is based on five phases. These phases, abbreviated as DMAIC, are Define, Measure, Analyze, Improve, and Control. In DMAIC, customer satisfaction is achieved through improving processes and process performance so that we can deliver our processes and services quicker, cheaper, and betterExecute Lean PDCA projects: Lean teams will focus on three key items in their improvement efforts: Time, Flow, and Value Added Analysis. Teams will use a process called Value Stream Mapping (similar to DMAIC’s Process Mapping) in each major process area. They look to see how much time each activity is taking, which activities are Value Adding versus Non-Value Adding, and how to reduce the time it takes to produce the product by improving the flow of the process (i.e., the process continuity).

The AT&T Quality Management System (QMS) team’s focus is to eliminate waste and minimize defects across entire customer value streams in order to achieve our company’s goal of delivering world class experiences to our customers. This includes the Quality Management System Center of Excellence and ownership of select End-to-End processes. Both teams leverage Lean, Six Sigma and Management System and Operating Control (MSOC) methodologies and principles to partner with our Business Unit clients.

Oversee both portfolio and non portfolio work performed primarily by contractors for 6 applications.Collaborate with clients to gather user requirements and conduct User Acceptance TestingPerform IT UP roles, Application Front Door, Estimator, Requirements Lead, Application Recovery CoordinatorAssist with resource planning and forecasting. Undergoing Six Sigma Greenbelt Training. Act as the Req Pro SME for the district. Maintain the sharepoint site for the NP&E division

Engage and capture the needs of the Stakeholders that represent both Business and IT. Transform the needs into Requirements that are consumable by all stakeholders. Track and monitor Requirements traceability to project deliverables. Manage changes to baselined requirements through the application of standard change control processes and tools. Review vendor documents as appropriate including detailed functional specifications, and files and feld documents.

Act as Estimate Coordinator for for IP Service Assurance & Analysis of Connections (ISAAC) application team. Develop and maintain team Sharepoint site. Manage the tasks around the VPMO process (ensure funding is approved, ordering software needed, ensuring application team and other vendors get installs done so that servers are ready to be implemented into production on time). Work items for task force related to Disaster Recovery. Obtain the volume transaction forecasts for all apis coming into application for each release in order to determine capacity needs.

Negotiate the ongoing purpose and deliverables for testing efforts for various application teams. Ensure the appropriate planning and management of test resources by maintaining a demand and capacity spreadsheet enabling accurate forecasts for up to 30 plus testing projects for 14 employee/ offshore contractors. Provide oversight of offshore contractors. Represent the integrity of the test effort and the interests of the testing team in reviews and approvals of their deliverables. Ensure that the appropriate test tools and management systems are available. Plan and manage the test execution and resources and resolve any issues that hinder the test effort. Manage the deliverables and resources for the test effort. Act as a Resource Owner and commit resources to projects or releases on behalf of the Centralized Test Team. Resolve any staffing issues that arise to ensure that the deliverables and time lines of the project are not affected.

Member of the Centralized Testing Team for the ESS organization. Tester for a suite of web, client-server, GUI, Java applications and database projects on Windows operating systems. Leadership roles in creation and execution of QA and testing processes, test strategies and plans, defects and regression testing. Duties included project managing multiple releases at a time.

Directed the daily operation of the Genetics laboratory office. Participated in strategic planning for department. Managed staff of 3 and billing operation. Directed purchasing for department and administered local area network. Redesigned office operation, improving both efficiency and morale. This contributed to an increase in billing, improved accuracy and turnaround and adecrease in cost. Improved customer service by developing methods and procedures to address problems and concerns brought to our attention by our physicians. Developed standards for data integrity in our laboratory database by creating codes to identify specific groups, which lead to accurate reporting. Designed data reports for department reporting and data integrity. Troubleshooted all problems with 33 desktop PCs and one server, including desktop configuration, installation of software and hardware. Trained members to use network, software and newly developed standards.