Jose Estrella-Holtzen Email & Phone Number

Parker, CO, US

Denver, Colorado, United States

• Subject Matter Expertise: Master the use of our risk management software (RMIS) to offer expert guidance and technical support across various levels of the organization.
• Training & Support: Lead web-based training sessions for diverse business units, helping them maximize the utility of our risk management tools.
• Project Management: Oversee and execute projects related to reporting systems to ensure accurate and timely data collection and reporting.
• Data Maintenance:… Show more
• Data Maintenance: Maintain and continuously improve the excel database Statement of Values for all our business areas.
• Cross-Functional Collaboration: Partner with the Risk Management team and vendors to identify areas of improvement and drive efficiencies in our processes. Show less

Phoenix, Arizona, United States

• Manage Meraki Equipment across 10 locations nationwide (Switches/Routers/AP’s) from deployment to troubleshooting and replacement.
• Maintain Cisco Collaboration portion of Network across 5 Location with over 500 users
• Work closely with Network Engineer to segment/document/deploy equipment for PCI compliance
• Procurement Manager for all IT related equipment including software which entailed working with various vendors and negotiation pricing
• Administrate… Show more
• Administrate Cisco Call Manager, Unity and Mobile Jabber clients

Phoenix, Arizona, United States

Administered network security by configuring and maintaining firewalls to protect the organization from external threats.Deployed a custom DNS server in Google Cloud with security measures to prevent unauthorized access and DNS-based attacks.Installed and configured OPNSense firewall to secure the LAN and VLAN infrastructure, optimizing it for maximum data.

Phoenix, Arizona, United States

• Utilized patience and understanding to walk customers through our website
• Assisted customers with 2 factor authentication
• Utilized various forms of communication simultaneously to maximize the volume of customers helped throughout the business day
• Worked as a spanish and english representative to serve both communities

• Collaborated cross departmentally to make others aware of fraudulent activity.
• Worked with the fraud department to minimize loss for the company.
• Completed SARS reports.
• Top performer in my department handled cases successfully with the most efficient handling times.
• Utilized Microsoft Suite to calculate and factor risk
• Utilized Accurint as well as other Fraud prevention tools

Phoenix, Arizona, United States

• Implemented visions of the company while achieving top 5% percent in my department for performance in customer care, customer satisfaction and adherence to legal standards for the entirety of 2019.
• Accomplished Discover’s customer service goals during the company's ‘icare campaign’ initiative to maintain a perfect score and provide world class customer service.
• Performed cross functional role to back up the retention, collections and disputes department.

Phoenix, Arizona, United States

• Upgraded and configured PC, Microsoft Office, and Legal tools to twice as fast as the year before
• Created a Google Suite workspace for JEMASI to share and collaborate documents among employees
• Remotely managed PCs to help with troubleshooting
• Increased revenue by 15% percent during the 2019 Tax Season compared to 2018

Phoenix, Arizona, United States

• Exceeded sales goals to ensure profitable environment
• In the top 50 performing store nationwide, hitting over a million dollars in sales for the year
• Covered duties for Store Managers in my region as needed

Bachelor Of Science Information Systems, Information Technology

Associate Of Arts - Aa, Elementary Education And Teaching