Jamaal Taylor Email and Phone Number

Worked independently to collect, clean and assemble data from different Impala SQL Relational Databases and used the data to design, deploy and administer dashboards in Tableau; dashboards were used by the management team and agents to track call center and agent performance KPIs and metrics for a large university health care system.Example (Outbound Dashboard): Created a workbook that pulled agent identity info from Verint Open Plat- form and call data from Cisco contact center solutions to track agent KPI’s such as counts of Calls by campaign per day of week. Calculating an agent’s call rate/hour of outbound time scheduled and agent’s number of calls by Campaign per.Presented findings and made visualizations available to management.

Design, build and configure routines using MS SSIS to migrate data to a new data platform. Update documentation where appropriate.

I was part of three person team that completed a pilot project to bring Robotic Process Automation to the firm. Our team interviewed internal stakeholders, documenting internal processes and programmed an automation using the Thoughtonomy and Blue Prism. The pilot project is estimated to save the firm 5000 man hours per year.Wrote python scripts to automate web scraping projects to collect data for multiple clients. Finalized versions of Excel files were delivered to other consultants for use in other projects.I completed ad hoc data analysis and reporting using Tableau, SQL and R.Built spend cube databases, using SQL and Tableau, that were used by other consultants to perform spend analysis.

I was responsible for maintaining and adding features to an internal web application used for the Government of Palm Beach County. I took part in meetings with internal clients to plan and developed web applications using Angular.js, Bootstrap and the .Net MVC framework. I also planned and developed data bases that were used as a back end to the web application.

Little bit of this, a little bit of that across South America. I woke up late went to museums and bars. I took language and computing classes at the University of Buenos Aires.

As an Associate Software Engineer with Six3Systems I took an active role in the development documentation and testing of a large scale software project that was being developed for a government client. My tasks included developing, deploying and Testing REST APIs for various projects using RESTEasy, Spring, JUnit and Mock-ito. Designed and developed a piece of software to generate xml files that were used as test data.

Worked with the QA Team Lead to execute and develop test plans, test cases, test scenarios and test scripts to meet all functional requirements.Responsibilities include: - Work with the QA Team Lead to execute and develop test plans, test cases, test scenarios and test scripts to meet all functional requirements. - Plan and execute tests for Internet applications and analyze the results. - Use automated test tools and aid in the creation of custom automated test tools. - Document test results and communicate them to the team. - Prioritize many tasks in an agile, fast paced environment. - Use automated testing tools for defect tracking and issue resolution.

As my first job post graduation, developed internal applications as a web developer for the CPI Group. Under the direction of a senior developer I added functionality to applications as needed. The technologies that were used to create the application were PHP, SQL and Javascript (jQuery).