Create/maintain non-persistent VMware imagesTroubleshoot connectivity and performanceAutomation of task using PowerShellDevelop and perform software deployments for the installation of applications using MECM application/package deployments, Visual Basic .Net, and PowerShell. Developed automated MECM Distribution Point creation and setup.Maintain documentation of MECM design and workflows.Troubleshoot software installation Administer and maintain reports through Microsoft SQL Report Builder 3.0 used for auditing, reliability, and security.Converted workflows from BMC Remedy to Service Now following ITIL standards.Work with VMware VDI project team helping analyze hardware, deploy and maintain Horizon View Client, assist with applications within VDI environment. Assist VDI team with automating virtual device creation using PowerShell.

Deploy System Center Configuration Manager client to all enterprise workstations.Assist desktop support team with group policy software installation issues.Product Line Analyst for Enterprise Applications (Java, Notepad ++, Open Text Host Explorer, Datawatch Monarch, FileZilla, EndNote, and 7-Zip)Maintain and support Lakeside Systrack servers and client and assist with Enterprise Architects evaluating software usage and need.

Windows and Mac OS image creation for different schools and administrative areas. Ensure default software and OS have correct security settings specified from security manager.Package applications and installers using INSTALL SHIELD, WISE, IEXPRESS, AUTO-IT, POWERSHELL, VBS, and MICROSOFT App-V 4.6 and 5.0.Deploy packed applications using GROUP POLICY MANAGEMENT, SCMM 2007, SCCM 2012, SYMANTEC GHOST CONSOLE, and DELL KACE.Oversaw software purchases and maintenance agreements of centralized software library. Track and maintain software budget for College using EXCEL spreadsheets and DATATEL ordering system. Coordinate faculty request with department head and IT support staff to ensure best end user experience. Create and maintain documentation library of all software application installations.2nd TIER SUPPORT to administrative and academic support personal.

• Migrate existing NOVELL NETWARE 4 server infrastructure to WINDOWS NT domain• Create and maintain parts inventory database and supervise staff on assembling digital video playback units• Support voice, network, and desktop systems of remote offices across northern United States