Joanne Francis Email & Phone Number

Responsible for supporting the Flight Training and Standards group with various programs and applications and all administrative and management functions of the Flight Operations Learning Management System (LMS) as well as creating and updating web based training content.

Halifax, Canada Area

Project Manager on Crew Resources and Crew Training related projects.Provide Leadership and support for Crew Records team. Provide subject matter and technical guidance to Crew Records Coordinators.Ensure Crew Records Coordinators follow all internally and externally regulated documented procedures.Update internally regulated documented procedures using.

Halifax, Nova Scotia

Research and shortlist hotels provided by third party vendor based on the mandatory requirements of collective agreements within company budget requirements, and new station start-ups.Communication with Pairing Analyst team regarding hotel costing, contract renewals/terminations and new contracts.Annual planning of sites within contract expiration.

Halifax, Canada Area

Administration of Sabre Crew Qualifier system.Liaise with Pilot and Inflight Training Management and Regulatory and Standards to design, and implement training curricula for the purpose of data entry and tracking crew training events in Crew Qualifier. Liaise with Sabre Support to troubleshoot and rectify data entry and information processing issues in.

Halifax, NS

Responsible for assisting Hotel/Ground Transportation Accounts Manager with managing all aspects of Hotel and Ground Transportation for Crew and Business Travel, information gathering and sharing, and ensuring company service and quality levels and standards. Liaise with hotel sourcing company, hotel/ground transportation companies, union representatives.

Responsible for ensuring all relevant pilot training forms, licensing documents and flight attendant training events are accurately entered into the Sabre Crew Qual crew database, reviewing all documentation for completion and accuracy, ensuring expiry dates fall within the approved time frame, and liaising with Check Pilots (Trainers), Flight Attendant.

Responsible for the timely preparation and distribution of the monthly Pilot and Flight Attendant Schedules and training/travel packages, maintaining accurate crew technical files, maintaining accurate crew training records in the Sabre Crew Qual crew database, building monthly pairings using Sabre Crew Plan and distributing to scheduling committees, as.

As Crew Scheduler my responsibilities included ensuring full crew complement on all flights, replacing and/or displacing crewmembers as required, monitoring crew check-in, staffing appropriately for IROPS and charters, booking deadhead seats, hotels and taxis for flight crews, and completing, maintaining and distributing all appropriate paper work.

Responsible for leading a team of four to six Flight Attendants aboard the first single-class, premium transatlantic airline with a focus on the business traveler. Duties included conducting pre-flight crew briefings and pre-flight equipment and safety checks, coordination with Flight Deck and Ground Personnel, premium first class inflight meal service.

Responsibilities included research, for and coordination of direct marketing campaigns, working with external vendors, assistance with preparation of business proposals, and coordination of weekly marketing department meetings. Also was responsible for assisting Accounts Payable with supply ordering and Human Resources with payroll as needed.

Selected by inflight training management to establish and implement new line check internal evaluation program for Flight Attendants. Was responsible for researching, designing and following personal schedule to monitor Flight Attendants due for performance review. Responsibilities also included monitoring Flight Attendant performance in-flight, coaching.

Responsible for safety and comfort of passengers while in flight. Responsibilities also included preflight cabin checks and continued preparedness for emergency situations. Other responsibilities included assisting passengers with boarding, deplaning, stowing of carry-on baggage, and serving beverages and snacks during flight.

Responsible for safety and comfort of passengers while in flight. Responsibilities included preflight cabin checks, continued preparedness for emergency situations, as well as assisting passengers with boarding, deplaning, and stowing of carry-on baggage. Service responsibilities included first class meal service and coach class snack and beverage service.

Responsibilities included passenger check-in, boarding gate procedures, assistance of special needs passengers, baggage service and stand-by ticket sales. Also trained as a contracted representative of Continental Airlines, performing similar responsibilities as above, as well as passenger reservations and ticketing.