Joshua Goldsmith Email & Phone Number

United Kingdom

Client Onboarding & Training: Leading onboarding and training to help clients quickly realise value from our tools.Relationship Management: Building strong client relationships and acting as the main point of contact for support and guidance.Strategic Consultation: Collaborating with clients to develop strategies aligned with their business objectives.Performance Monitoring: Monitoring client performance metrics and providing detailed reports on key outcomes.Proactive Engagement: Keeping clients informed about new features and best practices.Issue Resolution: Managing and resolving client issues promptly, coordinating with internal teams as needed.Retention & Renewal: Driving customer retention and identifying opportunities for renewals.Feedback Loop: Gathering client feedback to inform product and service improvements.Market Research: Providing clients with actionable market insights and competitive intelligence.Cross-functional Collaboration: Working with sales, marketing, product, and research teams to ensure a cohesive client experience.

- Respond to customer inquiries quickly via phone, email, or in-person- Build and maintain lasting relationships with a set book of business- Facilitate business reviews, regular health check and other customer touch points- Monitor and manage customer adoption, retention and annual recurring revenue- Work cross-functionally to manage and drive resolution to customer escalations- Identify opportunities for product innovation- Be the voice of the customer by facilitating streamlined communication to customers, communicate cross-customer trends in experience, amplify customer escalations across teams internally, and collaborate with Customer Success and other cross functional teams to improve the overall customer experience.- Upsell and account renewals- Onboard clients from the deal closed phase all the way to live, including training and education

Charlotte, North Carolina, United States

- Respond to customer inquiries quickly via phone, email, or in-person- Build and maintain lasting relationships with a set book of business- Facilitate business reviews, regular health check and other customer touch points- Monitor and manage customer adoption, retention and annual recurring revenue- Work cross-functionally to manage and drive resolution to customer escalations- Identify opportunities for product innovation- Be the voice of the customer by facilitating streamlined communication to customers, communicate cross-customer trends in experience, amplify customer escalations across teams internally, and collaborate with Customer Success and other cross functional teams to improve the overall customer experience.

Charlotte, North Carolina Area

- Interpreted clients' needs and introduced services to fit specific requirements.- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.- Kept projects on schedule by managing deadlines and adjusting workflows as needed.- Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress.- Collaborated with project owners and team members to set ambitious but achievable goals.- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Leicester, United Kingdom

- Technical Support- Sales and Marketing- Stock Management/Auditing

Leicester, United Kingdom

- Money Management- Staffing and coaching development- Hiring- Scheduling- Managing a budget- Managing events