Joseph G. Email & Phone Number

Greater Pittsburgh Area

Provided highly skilled outsourced talent for FieldNation, WorkMarket, OnForce & Agencies via: Orange Business Solutions, Smart Source, Site Hands, RynoTimely completion of temporary projects including services such as: enterprise workstation deployments/upgrades, network setup/configuration/troubleshooting, software implementations digital signage, technical support including applications, and servers. technical training, database design and migrations, and business IT refreshes, Grew in familiarity with PC, MAC, Linux, Server. Made use of tools such as CRM software, asset management, SCCM, Active Directory, Windows Server and network security, compliance and maintenance. ● Conducted software application testing, debugging, and repair processing. ● Conducted training seminars making using created Adobe videos, user guides, FAQ Lists, and wikis ● Handled workstation/server hardware troubleshooting, installations, audits, virus removal and upgrades along with extensive software testing, and debugging and issue resolution/documentation.

Morgantown, Wv

Designed, configured, and setup software, hardware, and servers required for the implementation of the University’s wide content management & digital asset archival system. Met routinely with faculty & staff to develop software features and enhancements that would alight with best practices routines. Working closely with the programmers, to understand the coding/scripting of the application and performed alpha and beta testing before new version rollouts.● Prior to implementation, duties included: requirements collection & analysis, user experience testing, and functional/technical specification planning with each University division. ● Ensured collaboration with University directors, and software developers to certify alignment with software/system limitations, feature requests, and alignment with best practices● Drove substantial improvements in efficiency, productivity, and accuracy by compiling, centralizing, and simplifying access to large volumes of content and digital media● Oversaw comprehensive technical training for University staff, faculty, and students both in group and one- on-one scenarios.● Created demonstration videos (Adobe Premiere/Captivate) advanced technical documentation (MS Project/Visio/FrameMaker), and detailed user manuals/guides (Adobe InDesign)

11 Stanwix Street, Pittsburgh, Pa

Performed all aspects of software installation, backup, updates, and troubleshooting for IBM’s laboratory. Met weekly with IBM’s business partners to discuss needs for testing software. Worked with IBM’s partners to establish an online reservation system in which beta software could be tested. Provided software support and troubleshooting for two different departments working on laptops, desktops, servers and printers.● Administered network configuration installation of operating systems, and support services focused on development, testing, and Level 3 support groups.● Successfully maintained audit compliance with corporate password, software/virus patching, firewall management, and additional security as well as asset management regulations.•Contributed to the enhancement of online reservation services through website development (PHP) and database creation (SQL

Pittsburgh, Pennsylvania

Oakmont, Pa

Intern position leading 5-person team charged with developing web tools, analyzing software and creating documentation to improve utilization of technology company-wide. Analyzed software errors and provided documentation updates/reports.-Oversaw creation of the Technical Project Charter serving as an internal document capturing high level planning information about the project. Improved marketing with a customer database allowing access to targeted customer information.● Coordinated development of a web tool, providing customers with cost estimation using real-time information-Managed design of an interactive website that allowed users to calculate shipping costs from anywhere in the United States. -Improved marketing with a customer database allowing access to targeted customer information.

Aliquippa, Pa

Position performing all computer design, networking and software management. Installed Quick Books and completed 4 years of back state/government taxes. Created an interactive website for the company. Acted as a graphic designer to produce brochures, fryers, coupons and advertisements. -Provided computer-based software training for employees.-Increased productivity and cut errors by automating accounting, business files and record keeping.-Enhanced operations by establishing a LAN between the auto sales and service businesses.-Provided software support for each location

Beaver, Pa

Non-profit religious organization.; Contracted to design an interactive new website that included videos, slide shows, information pages, a guest book, daily updates and a children’s site with bible-related games. -Provided training to multiple client employees, ensuring their ability to update and add content, use the systems and tools provided and maintain the site.-Self-taught in writing HTML code and simple Java scripts, functioning at an advanced level to successfully meet the client’s needs and objectives.-Provided software/hardware support for church personnel and staff

Master'S Of Science, Integrated Marketing & Communications, 3.2

Taking classes slowly online to avoid interference with my jobs, responsibilities, and financial restraints.

Bachelor Of Science (B.S.), Management Information Systems And Services

Activities and Societies: Technical Support Student & Faculty Staff Audio/Visual Club

Bachelor Of Applied Science - Basc, Management Information Systems, General, 4.2 Gpa

Activities and Societies: -Worked as a technician for the Student/Faculty Help Desk providing troubleshooting, upgrades, patches.