Oversee IT, marketing, management reporting, and payroll/commissions.

Manage IT and marketing departments.

Manage IT department, including help desk, networking, and software development.

Management reporting, IT support and logistics.

Digital strategy and web development.

Traveled to disasters zones immediately prior to, or after, natural disasters to organize and mobilize volunteer efforts.

Program Director for the Tennessee Wildfire Response. Lead group efforts to assist those impacted by the Chimney Tops II fire in Sevier County, Tennessee. Manage operations and administrative tasks of the program.

Program Director for the domestic response to Hurricane Matthew. Lead group efforts to assist those impacted by the subsequent flooding and tree damage. Manage operations and administrative tasks of the program.

Customer service, sales and coordination related to service and proficiency testing.

Managed software testing team.

Member of Mobile App team.

Researched and implemented improvements in layouts and workflows in physical distribution center.

Responsible for fax and e-mail order entry department consisting of 3 supervisors, 1 management development program candidate and 35 individual contributors. - Managed department with best in company accuracy while maintaining efficiency and productivity- Coordinated and guided operational management and personnel development through supervisors- Modeled workflow and future staffing needs of department, evaluated individual and departmental performance, analyzed statistical and… Show more Responsible for fax and e-mail order entry department consisting of 3 supervisors, 1 management development program candidate and 35 individual contributors. - Managed department with best in company accuracy while maintaining efficiency and productivity- Coordinated and guided operational management and personnel development through supervisors- Modeled workflow and future staffing needs of department, evaluated individual and departmental performance, analyzed statistical and observational data with input from management team and staff to improve internal processes Show less

Front-line supervisor in department of 20 individual contributors completing complex operational assignments across a wide band of topics including high dollar transactions, special transportation and logistics requests, and problem solving of distribution center exceptions and disruptions.- Managed daily operations: ensuring appropriate staffing coverage, answering questions and coaching individual contributors- Prepared data and observations to write and administer performance… Show more Front-line supervisor in department of 20 individual contributors completing complex operational assignments across a wide band of topics including high dollar transactions, special transportation and logistics requests, and problem solving of distribution center exceptions and disruptions.- Managed daily operations: ensuring appropriate staffing coverage, answering questions and coaching individual contributors- Prepared data and observations to write and administer performance evaluations- Completed assigned projects while also innovating and designing operational tools and workflows based on observations and research- Promoted after three months in department Show less

Assigned to front-line supervisor position in physical distribution center after promotion from management development program. - Responsible for operation of 22 staff members completing vital tasks including loading trailers, preparing exceptional domestic and export shipments, and completing resupply operations for the rest of the distribution center

Management development program to gain exposure to the full breadth of tasks and roles in the branch and company. - Completed internal consulting projects in finance, sales, and the physical distribution center - Project topics ranging from export transaction audits, to understanding customer confusion when ordering on web site, to creating and developing tools for call center advocates to use to track packages

Worked on two internal consulting projects to inform company on opportunities to identify and improve lead times on back-ordered items and business opportunities in the fast food industry.

Financial intern for the Greater Cleveland Team. - Obtained Ohio health insurance license- Performed assessments on investor appetite for risk and researched health and life insurance tools based on needs and desired options- Developed and generated list of clients with greater probabilities of engaging in face-to-face meetings for financial advisers based on a self-developed approach of identifying outdated beneficiary information