James Hernandez Email & Phone Number

United States

Manage all facets of shipping routes and delivery with emphasis on customer satisfaction. Arrange and schedule pick-up and delivery appointments with carrier partners. Maintain communication with carrier partners to ensure on-time pick-up and delivery of shipments. Resolve any shipment issues and provide timely updates to all parties when delays in the delivery schedule occur. Continually manage all assigned accounts and respond to all customer requests and refer them to the appropriate channels, if needed. Maintain a positive working relationship with all carrier partners and clients with focus on integrity and respect.Manage the maintenance, preparation and routing of 50-100 purchase orders per week.Build loads via TMS system and ensure all details are correct to properly dispatch carriers. Manage continuous process improvements by tracking and analyzing shipment issues to ensure quality of all services and processes.

Cincinnati, Ohio, United States

Cincinnati, Oh

Manage all facets of shipping routes and delivery with emphasis on customer satisfaction. Arrange and schedule pick-up and delivery appointments with carrier partners. Maintain communication with carrier partners to ensure on-time pick-up and delivery of shipments. Resolve any shipment issues and provide timely updates to all parties when delays in the delivery schedule occur. Continually manage all assigned accounts and respond to all customer requests and refer them to the appropriate channels, if needed. Maintain a positive working relationship with all carrier partners and clients with focus on integrity and respect.Manage the maintenance, preparation and routing of 50-100 purchase orders per week.Build loads via TMS system and ensure all details are correct to properly dispatch carriers. Manage continuous process improvements by tracking and analyzing shipment issues to ensure quality of all services and processes.Train associates on logistics process and TMS system through training materials and one on one training.

Orlando, Florida

Managed, inspired, coached/instructed and developed a diverse multi-lingual team of 20-35 cast members working together to provide resort guests with a memorable experience demonstrating the integrity and history of the Disney brand. Ensured overall cleanliness, safety, courtesy, and efficiency were maintained in a friendly work environment for both cast members and guests.Made operational decisions to benefit guests, cast members and the demands of the business on a daily basis.Created a calendar for all mangers and cast members comprised of meetings, trainings, and coaching’s which was adopted as a new best practice by resort management.Oversaw inventory control by tracking waste and ordering appropriately to maintain par levels of various products.Managed projects for the pool bar location, employee communications board, and secret menu rollout.Created and designed communications for my location including recognition and signage.

Milford, Oh.

Associate’S Degree, Web Graphic Design, 3.49 Gpa

Deans list Spring 2015, Summer 2014, and Fall 2013

Diploma, Basic Skills And Developmental