John Houston Email & Phone Number

Santa Clara, California, United States

Santa Clara, Ca

* Former Head Coach for the 2010 Girls Age Group.* 2018 NorCal Premier State Cup Runner Up.* Currently Assistant Coach and Club Technical Advisor.

San Jose, California, United States

* Co-Led an initiative to improve the BlueJeans product and software development process – Focused initially on improvements to requirements definition, prioritization, and traceability.* Managed large global software development programs that rearchitected the BlueJeans cloud-based media core (audio/video/content share) to deliver lower cost along with the ability to host larger meetings.* Participated in and contributed to the creation of a BlueJeans Program Management Office (PMO).* Responsible for Release Train Management partnering closely with Product Management, Engineering, and DevOps teams on deploying multiple software release trains to the cloud.* Replaced the BlueJeans audio system in the cloud and clients (Windows, Mac, iOS, and Android) with Dolby Voice, which resulted in an improvement in Quality Scores (4.00 to 4.15 on a 5-point scale) and Net Promoter Scores (-14 to 26) over a one-year period.* Served as Agile Coach and Scrum Master in multiple projects with a focus on continuous improvement.* Implemented a Change Advisory Board process to manage software delivery to customers.* Responsible for coordinating and communicating Weekly Engineering Status to executive staff.

Mountain View, Ca

* Managed software engineering teams responsible for audio, video, and content share quality.* Released audio improvements – Decreased 59% in echo, 42% in choppy audio, and 35% in no sound.* Played the role of DRI (Directly Responsible Individual) for the development and delivery of the first release of the BlueJeans Mac and Windows software application. Replaced the BlueJeans browser-based NPAPI plugin with a node-webkit implementation.* Instituted and coached Agile processes to improve engineering efficiency, achieve continuous improvement, and improve employee morale.* Led the evaluation and influenced the decision to partner with Dolby to improve customer complaints related to audio.* Planned and executed on video quality improvement projects related to single layer and scalable video coding (SVC)

San Jose, Ca

* Managed software engineering teams in delivering Unified Communications and Collaboration products.* Served as Engineering Manager and Lead Product Owner for the audio and video engine used in Cisco Jabber* Groomed and prioritized product backlog requirements and wrote specifications.* Led SDLC process transformation from Waterfall to Scrum and from Scrum to Kanban,* Managed teams in defect reduction efforts to meet a “zero defects at release” quality goal.* Managed development of a Java and C / C++ software framework used across the Cisco UC portfolio.* Partnered with and managed external vendors supplying audio and video software solutions.* Achieved high customer satisfaction while supporting critical customer escalations, sustaining, and customer ramp issues, including large Fortune 500 customers.

San Jose, Ca

Led and developed software for the Cisco IP Communicator softphone and the Cisco TAPI Service Provider. Provided technical expertise for the Cisco Development Partner Program.

Santa Clara, Ca

Developed Computer Telephony Integration (CTI) and call processing protocols and APIs for the Siemens Hicom PBX, such as CSTA, TSAPI, CSA, TAPI and Versit.