As a vCIO for Integris, a leading Managed Service Provider (MSP), my role is pivotal in providing strategic guidance and leadership on technology matters to our clients. I serve as a trusted advisor, understanding their business goals and aligning technology solutions to meet those objectives effectively.My responsibilities encompass a wide range of tasks, including:Strategic Planning: I work closely with our clients to develop long-term technology roadmaps that support their business objectives. This involves assessing their current IT infrastructure, identifying areas for improvement, and crafting strategic plans to enhance efficiency, security, and scalability.Technology Consulting: Drawing upon my expertise in IT infrastructure, cybersecurity, cloud services, and emerging technologies, I advise clients on the best practices and solutions to optimize their technology investments. I help them make informed decisions that align with their budgetary constraints and business priorities.Vendor Management: I oversee relationships with technology vendors and service providers, negotiating contracts, evaluating new solutions, and ensuring that vendors deliver value to our clients. By acting as a liaison between clients and vendors, I ensure smooth communication and effective implementation of solutions.Client Relationship Management: Building strong, trusted relationships with our clients is essential to my role. I serve as their primary point of contact for all technology-related matters, fostering open communication, understanding their evolving needs, and delivering exceptional service and support.Overall, as a vCIO, my role is instrumental in driving business growth and success for our clients by leveraging technology as a strategic enabler. My expertise, leadership, and dedication to client satisfaction are crucial in helping businesses thrive in today’s rapidly evolving digital landscape.

Well-rounded System Engineer providing wide-range of technology support for small and medium-size businesses.Perform on-site visit for clients to resolve all hands-on technical issues with their computers, servers, network, firewall, and voip phone systems.Evaluate, analyze and identify any area of technology to optimize system performance and future IT investments.Remotely monitor entire network for clients to pro-actively resolve any potential issues.

~Responsible for supporting, troubleshooting, maintaining, and purchasing of all information technology equipment.~Collaborate with management directors and board members with latest research and upcoming trends.~Manage technical staff personnel and outside vendors for critical project implementations.~Unified complete network of 400+ nodes including staff, teachers and students with a new network infrastructure using the best equipment in the industry - Cisco switches and clustered access points, Baracuda web-filter and multi-wan Watchguard Firewall.~Maintain and develop operational and capital budget for future information technology projects which include Apple iOS and Android tablets.~Implemented an advanced Student Management System (SMS) called AdministratorPlus (Rediker) and an interactive user-friendly website called Edline (Blackboard).

Owner of a computer service company that taylored to small and mid-size business looking for IT solutions with personal service and attention.

Tier I Support for large enterprise business handling over 2000 cases per month with efficiency and effectiveness. Properly routed escalated issues to Tier II & III support quickly for resolution of problems to minimize downtime.

• Internal customer support: first point of contact for more than 200 computer users in a Windows network environment• Diagnosed and resolved all hardware and software issues onsite• Coordinated EDI (Electronic Data Interchange) system including configuration, troubleshooting, trading partner setup, system enhancements and implementation