Profesor de dirección de operaciones y logística

●Análisis de tu Cadena de Suministro●Gestión de Transporte●Implementación Tecnológica●Capacitación Profesional●Documentación de Procesos

Helping people to learn how simple E-commerce logistics can become

Burger King & Popeyes Home Delivery operations Director

Operations Director over corporate strategic plan, transversally leading all involved areas.Member of the steering committee.Accountable for continuous improvement and operational excellence, restructuring different business areas towards operational efficiency. Executive director at different stages:•QUALITY and PROCESSES Director (2020-23): Claims and risks department restructuration, increasing productivity by 85%, corporate Scorecard creation, and call center management including switchboard redesign.•TECHNOLOGIES and COMPUTING Director (2017-19): -70% incidents, and -30% expenses reduction by restructuring operational processes; achieving double production over the development of new applications.•BUSINESS DEVELOPMENT Director (2014-16): New markets opening achieving new B2B customers over Europe and Africa through the design, development and launch of new products (MRW/E-Commerce; MRWBUROFAX; Digital Logistics, MRW-CLINIC; MRW- Banking).•PROJECTS Leader (2009-23): Design and implementation of personalized logistics processes for clients in the Retail, Banking, Pharma, and other 3PLS operators.Achievements:•Radical change in the company's business model, reorienting the messaging activity until it reaches leadership in E-commerce, bringing corporation back to profits by increasing the operating margin in different companies of the group.•Define the organization of projects in the Company, the roles and responsibilities throughout their life cycle and guarantee their implementation and exploitation.•E-Commerce Awards: best E-logistics service 2011 and 2012.•ISO 9001 and 14001 certifications

Member of the Management Commitee (Iberia).Operations & corporate identity Director. Accountable for IT & Shops development,

Responsable de las operaciones de ejecución de obra en la construcción de edificios de uso terciario.

Etapa de aprendizaje y adquisición de metodología de trabajo y valores; comenzando como Staff de la dirección técnica internacional y promocionando hacia nuevas responsabilidades