Sr. Project Manager, Pmo Strategic Planning
Pleasanton, California, Us
🌟 Center of Excellence Program Leadership:Spearheaded a dynamic project, sponsored by the BU President, aimed at developing a Center of Excellence web portal to drive customer engagement, foster partnerships, and nurture advocacy. This initiative is designed to collaborate with medical affairs, clinical study, marketing, and sales operations, leveraging WordPress, MySQL, and integrating AI-based applications while prioritizing cybersecurity and privacy protocols. Additionally, I have reviewed the program budget, statement of work from the 3rd vendor, and developed a comprehensive program launch plan in coordination with selected clinical partners nationwide.🚀 Product Market Expansion Leadership:Championed a pioneering endeavor to introduce a new product into the Japanese market, projecting a lucrative total market opportunity exceeding $20M in revenue within the initial 2 years. Managing GTM plan, product positioning efforts, and facilitating strategic planning workshops, which seamlessly translated into actionable operational, supply chain readiness, RA/QA, engineering, and customer service plans for seamless execution and delivery.🌟 Customer Success Program Management:Drove a strategic initiative, Blue Ocean, endorsed by C-level management, overseeing a team of 6 project managers dedicated to elevating and refining the customer experience. By capturing the Voice of Customers, addressing sales barriers-to-execution, and navigating product roadmap challenges, we’ve orchestrated diverse projects including the implementation of a new Warranty/Reimbursement program, development of Physician Anatomy Video Education Tools, launch of In-person Summit Events, and enhancement of iOS/Android mobile applications for streamlined sales data entry.