Cluster It Manager, Southern Area
Houston, Texas Area
Responsible for ordering and managing, distribution, set-up, maintenance, upgrades and troubleshooting: servers, office and networking equipment, end-user PCs, mobile devices, printers and peripherals, and software.Supported Southern Cluster of Hilton hotels and conference center clientele and group attendees with video/web/polycom conferencing, telephony needs and set-up through Avaya and Meraki, WAN/LAN networking, and A/V needs.Created conference group material and configured FourWinds reader boards for display throughout hotel. Troubleshot reader board issues including but not limited to technical software issues and monitor replacements.Created project plans to ensure the implementation and upgrades of major systems, server and companywide PC and/or operating system upgrades, were completed on time and within budget. Effectively communicated, managed and delivered IT systems and procedures in compliance with Hilton Corporate and each hotel brand’s standards.Setup, maintained, and monitored property software and hardware including servers, backups, property LAN/WLAN performance, telecom systems and user workstations. Troubleshot problem areas in a timely and accurate fashion, and provide end-user training and assistance as required and communicated and documented all reporting and events.Managed, maintained, and evaluated the needs and tech solutions of various Hilton Hotels in the Southern area. Managed hotels' active directory groups, users, user rights, and security policies.Researched and identified opportunities for improvement and reported findings and conclusions to department/property management teams for further action. Prepared a weekly status report of all activities in hotels and/or cluster and maintain documentation on team site for each cluster property’s current infrastructure, vendor usage, and configurations.