LX Design Group is the parent company of the below creation assistances, respectively fulfilling their missions to inspire, cultivate, and manifest ideas into full brands, concepts, and strategies:1) The Luxury Design Collective2) Profusion Solutions

Responsible for leading product implementations and expansions.Responsible for interfacing Electronic Medical Record systems with CipherHealth products.Responsible for troubleshooting and supporting CipherHealth product issues including but not limited to VPN tunnel and HL7/ADT feed issues, user management, and product features and configurations.

Build client base through conducting fitness assessments and demonstrating the value of personal training, including safe and proper exercise techniques.Prepare and deliver comprehensive fitness programs based on clients’ goals.Troubleshoot multiple office printers and PCs, internet/network connectivity issues and assist with company software training

Effectively managed room inventory and daily front office operation. Consistently developed team members to ensure high levels of customer service while monitoring performance and providing counseling and evaluations for all team members.Responsible for the efficient operation, troubleshooting, and management of Front Office PCs, printers, and Hilton proprietary software.Created and managed formula based Excel spreadsheets used for Front Office upselling and incentive programs.Managed current and on-boarding end-user network access rights through active directory

Responsible for ordering and managing, distribution, set-up, maintenance, upgrades and troubleshooting: servers, office and networking equipment, end-user PCs, mobile devices, printers and peripherals, and software.Supported Southern Cluster of Hilton hotels and conference center clientele and group attendees with video/web/polycom conferencing, telephony needs and set-up through Avaya and Meraki, WAN/LAN networking, and A/V needs.Created conference group material and configured FourWinds reader boards for display throughout hotel. Troubleshot reader board issues including but not limited to technical software issues and monitor replacements.Created project plans to ensure the implementation and upgrades of major systems, server and companywide PC and/or operating system upgrades, were completed on time and within budget. Effectively communicated, managed and delivered IT systems and procedures in compliance with Hilton Corporate and each hotel brand’s standards.Setup, maintained, and monitored property software and hardware including servers, backups, property LAN/WLAN performance, telecom systems and user workstations. Troubleshot problem areas in a timely and accurate fashion, and provide end-user training and assistance as required and communicated and documented all reporting and events.Managed, maintained, and evaluated the needs and tech solutions of various Hilton Hotels in the Southern area. Managed hotels' active directory groups, users, user rights, and security policies.Researched and identified opportunities for improvement and reported findings and conclusions to department/property management teams for further action. Prepared a weekly status report of all activities in hotels and/or cluster and maintain documentation on team site for each cluster property’s current infrastructure, vendor usage, and configurations.

Responsible for efficient operation and complete security of entire hotel after general business hours. Complete inspection of hotel grounds and interior, including rooms and meeting spaces, for maintenance, cleanliness, and safety; Responsible for reporting any findings and following-up to ensure task completion. Managed, supervised, motivated and counseled all overnight staff as well as hourly front office staff ensuring outstanding luxury service and employee satisfaction.Assisted various departments as needed with networking solutions, software and hardware updating/upgrading, installing, troubleshooting, diagnostic performances, and repairs.Supervised, scheduled, and trained front office staff for efficient daily operation of the front office. Assisted in the analysis of P&L accounts to ensure accurate cost control. Balanced daily house arrivals to fulfill room type availability and various guest requests.Increased both guest and employee satisfaction by implementing and managing employee incentive programs and ensuring guests received once-in-a-lifetime luxury experiences while maintaining Waldorf=Astoria brand standards. Received, handled and communicated all guest compliments, comments, issues, and observations to the respective departments timely and effectively. Ensured total guest satisfaction by following-up after receiving feedback.Received “Professional of the Month Award” in 2010 and “Attitude & Style Service Value Award” in 2011.Accurately registered arriving guests and assisted departing guests in a professional and friendly manner. Assisted guests with questions, requests, problems or comments as needed. Properly promoted Hilton and Waldorf=Astoria marketing programs, outlets, and facilities during guest interaction. Reconciled guest ledger, deposit ledger, daily postings, and balanced and prepared daily revenue reports.

Oversaw Linux hosting servers’ stability and performed system maintenance as needed. Provided customers with general to extensive knowledge of products and services. Suggested solutions based upon each consumer’s individual needs. Assisted with troubleshooting, problem solving, and general inquiry through trouble ticket system.

Accurately registered arriving guests and assisted departing guests in a professional and friendly manner. Assisted guests with general comments/compliments, questions, requests, or issues as needed. Reconciled guest ledger, deposit ledger, daily postings, and balanced and prepared daily revenue reports. Oversaw operations of entire hotel in the absence of daily management.