As a Principal Salesforce Consultant at SaaSpeople, I’m passionate about leading and delivering CRM implementations that drive real value for our clients. My role involves leveraging deep technical expertise to design, develop, and deploy solutions that meet our clients' unique business objectives.I lead and manage end-to-end CRM projects, ensuring that every solution is delivered with the highest quality, within scope, budget, and timeline constraints. By collaborating closely with clients, I translate their business needs into effective CRM solutions and offer expert guidance on best practices.Architecting scalable and sustainable CRM solutions is at the core of my work, and I excel at integrating these solutions with existing systems and third-party applications. I conduct thorough analyses of client processes, data, and systems to identify opportunities for improvement and optimization.Mentoring and coaching junior consultants is also a key part of my role. I provide technical guidance and foster a culture of continuous learning within our team. Staying up-to-date with CRM platform updates, new features, and industry trends allows me to enhance client solutions and maintain our competitive edge.As a subject matter expert in CRM, I support pre-sales activities, proposal development, and client presentations, ensuring that we consistently deliver exceptional results.

Collaborating with clients to understand their business and key drivers, focusing on understanding their processes and requirements to enable design and configuration of solutions that meet those needs.Successfully implementing Salesforce solutions for SME (Small to Medium Enterprise) clients within a range of sectors including financial services, aged care, manufacturing, recruitment, tourism and not-for-profit organisations to meet their business goals.Leading the configuration, customisation and implementation of Salesforce with hands-on experience in data migration, integrations and implementation of third-party applications.Providing training and support tailored to the specific needs of the client and their users, delivered in a range of methods including classroom, online and individual on-the-job coaching. As an accredited accountant, I also continue to provide professional service support to a number of Inside Consulting's clients.

Led the Glotel finance and operations functions within Asia Pacific, including Australia, India, Singapore and New Zealand reporting to the Glotel PLC Board (UK).