Justin John Email & Phone Number

Greenwich, Ct, Us

London, Gb

New York, Ny, Us

New York, Us

-Field incoming help requests from end users via both telephone and e-mail in a courteous manner-Utilize remote control software to remotely troubleshoot and fix user problems-Install, configure and maintain laptops, desktops, and printers-Organized software licensing across all 10 offices-Manage phone system (with assistance from outside vendor when needed)-Support Windows servers including hardware, software, operating systems and proactive monitoring-Perform system administration of Windows servers, network devices and enterprise software-Develop user training manuals, help sheets, frequently asked questions lists and procedures for end users where applicable-Evaluate documented resolutions and analyze trends for ways to prevent future problems-Deploy VMWare Airwatch/Boxer (BYOD) and DUO (Two Factor Authentication) to user’s mobile devices-Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution-Installing hardware, implementing file backups, and configuring systems and applications-Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripheral-Responsible for systems, hardware, software documentation and integration during several office mergers-Intermediary between the Helpdesk and Infrastructure teams during emergencies-Created and distributed e-signatures for Adobe Acrobat for partners across for the firm-Directed helpdesk team to setup meetings and video conference for employees-Generated templates for helpdesk team for new hires-Operated afterhours on-call when needed for all 10 offices-Manage Helpdesk team when supervisor is unavailable-Point of contact for 50+ partners and principals within the firm-Track possible phishing or spoofing attempts in our Mimecast system and block emails/senders

White Plains, New York, Us

-Provide support for 300+ workstations (local & remote) and end user devices with minimal direction-Track and escalate any problems that arise on servers and network-Provide input and recommendations for departmental process and procedures-Assist in research, testing, recommendation, and deployment of new technologies-Produce technical and business documentation for upper management and users-Document inventory of all equipment purchased, in stock and assigned to users-Manage new hires (created accounts in AD, sent info to HR, set up workstation)-Manage Active Directory accounts including new hires, group policy, account lockouts & workstations-Created an IT Welcome Guide to document basic IT needs for all new hires-Activate and provisioned BlackBerry devices via BES server-Rolled out RSA soft and hard tokens for all users for a companywide project-Manage RSA soft and hard tokens for VPN Access-Support the BYOD program (MaaS360)-Coordinate with other teams in IT (i.e. Server, Network & Database teams) for various projects-Provide 1st & 2nd level support for executives

White Plains, New York, Us

-Provide on-going desktop support for 200+ workstations and end user devices with minimal direction-Provide support to both local and remote users via desk-side visits and over the phone interactions-Provide input and recommendations for departmental process and procedures-Stay abreast of new technology and makes recommendations that provide continuous improvement to technical solutions-Assist in the research, testing, recommendation, and deployment of new desktop technologies-Produce well-written technical and business documentation-Equipment documentation and inventory control-Support Infrastructure systems, applications, and\or devices-Administered Argus' WebEx conference call queue-Managed BlackBerry devices and BlackBerry Enterprise Server

London, Gb

-Assisted employees with various PC problems, efficiently closed tickets-Deployed 175 new PC’s in two offices-Created a standardized desktop image for all U.S. offices-Replaced internal desktop and server components and software-Cut, labeled, and ran over 300 RJ-45 connections in a production data center-Administered user access in Active Directory and Exchange for 250 users-Activated Blackberry’s and ID Badges-Troubleshoot and administered NEC, PBX and IP Phones-Managed GlobeOp’s WebEx conference call queue-Coordinated equipment replacement and new orders with vendors

New York, Ny, Us

-Installed appropriate software and prepared all newly arrived laptops and desktops-Deployed PC’s and trained employees-Assisted 150 employees with various PC problems including troubleshooting printers-Activated employees’ mobile devices (Blackberry’s and laptops)-Performed system upgrades (i.e. RAM, Operating System)

Assisted employees with audit paperwork Assisted employees with filing and organizing confidential documents Directed phone calls to appropriate personnel when necessary