John H. Email & Phone Number

London, Gb

Retail Sales and Leadership:• Successfully promoted and sold doughnuts, coffee, and cold drinks.• Exemplified leadership through personal dedication and commitment.• Trained team members on company policies and provided guidance to new hires.• Ensured consistent adherence to brand standards for a cohesive customer experience.Operations Management:• Orchestrated schedules to optimize staff coverage and store operations.• Conducted weekly stock counts to maintain… Show more Retail Sales and Leadership:• Successfully promoted and sold doughnuts, coffee, and cold drinks.• Exemplified leadership through personal dedication and commitment.• Trained team members on company policies and provided guidance to new hires.• Ensured consistent adherence to brand standards for a cohesive customer experience.Operations Management:• Orchestrated schedules to optimize staff coverage and store operations.• Conducted weekly stock counts to maintain inventory accuracy.• Played a pivotal role in driving store sales and motivating team members to achieve targets.• Shared comprehensive product and brand knowledge with customers and the team.• Expertly managed customer concerns and issues to ensure resolution.Team Growth and Development:• Actively supported and nurtured team growth and cohesion.• Provided individualized coaching and development, fostering skill enhancement.• Managed profit and loss, contributing to the store's financial success.• Led and participated in weekly meetings, sharing insights and progress reports. Show less

London, United Kingdom

Content Branding and Community Management:• Cultivated and maintained a strong online presence on various social media platforms to establish a recognizable and professional brand.• Oversaw community engagement on Twitch, ensuring strict adherence to Twitch's Terms and Conditions while fostering an inclusive and respectful atmosphere.Technical Support and Multimedia Production:• Demonstrated adeptness in providing comprehensive technical support for streaming activities… Show more Content Branding and Community Management:• Cultivated and maintained a strong online presence on various social media platforms to establish a recognizable and professional brand.• Oversaw community engagement on Twitch, ensuring strict adherence to Twitch's Terms and Conditions while fostering an inclusive and respectful atmosphere.Technical Support and Multimedia Production:• Demonstrated adeptness in providing comprehensive technical support for streaming activities, swiftly addressing and resolving any technical challenges that arose.• Leveraged multimedia skills to create captivating graphical designs and videos, enhancing the overall visual appeal of content and elevating viewer experience.Engagement and Audience Expansion:• Captivated and entertained viewers through engaging content, resulting in substantial organic growth of followers and sustained viewer loyalty.• Crafted a compelling and interactive environment during streams, prompting increased participation and interaction with the community.Personal Brand Development:• Articulated and cultivated a distinctive personal brand, effectively differentiating content from others in the streaming space.• Showcased innovation and creativity in content creation, contributing to the continued expansion of the audience base.Achieved Twitch Affiliate Status:• Successfully met the criteria for Twitch affiliate partnership, reflecting consistent streaming activity, substantial viewership, and audience engagement.Skills Utilized:• Engagement Strategies, Content Creation, Technical Troubleshooting, Social Media Management, Multimedia Production, Brand Development, Community Moderation. Show less

London, England, United Kingdom

Comprehensive Travel Booking:• Proficiently managed travel bookings, spanning local staycations to international vacations, catering to diverse client preferences.• Collaborated closely with clients to transform dream vacations into tangible itineraries, leveraging my expertise to craft unforgettable experiences.Exemplary Customer Service:• Demonstrated an unwavering commitment to delivering exceptional customer service, consistently exceeding client expectations.•… Show more Comprehensive Travel Booking:• Proficiently managed travel bookings, spanning local staycations to international vacations, catering to diverse client preferences.• Collaborated closely with clients to transform dream vacations into tangible itineraries, leveraging my expertise to craft unforgettable experiences.Exemplary Customer Service:• Demonstrated an unwavering commitment to delivering exceptional customer service, consistently exceeding client expectations.• Skillfully addressed challenges and concerns that arose during travel arrangements, ensuring client satisfaction throughout the process.Networking and Client Engagement:• Proactively participated in industry events to expand the client base and foster valuable partnerships within the travel sector.• Actively sought opportunities to enhance my understanding of industry trends and offerings, enabling me to better serve my clients.Regulatory Compliance:• Adhered meticulously to industry regulations, including ATOL, ABTA, and CLIA terms and conditions, ensuring ethical and responsible travel practices.Stress-Free Travel Planning:• Specialized in alleviating the complexities of travel planning, providing clients with a seamless and stress-free experience from concept to execution.• Empathetically addressed clients' concerns, offering tailored solutions to ensure their travel expectations were not only met but exceeded. Show less

London Area, United Kingdom

Industry Recruitment:• Successfully sourced and recruited talented individuals to join the travel industry, contributing to the growth and sustainability of the business.• Strategic Marketing and Advertising:Devised and executed effective marketing strategies, enhancing brand visibility and driving business growth through targeted advertising efforts.Comprehensive Travel Arrangements:• Expertly managed diverse travel accommodations, offering clients a range of… Show more Industry Recruitment:• Successfully sourced and recruited talented individuals to join the travel industry, contributing to the growth and sustainability of the business.• Strategic Marketing and Advertising:Devised and executed effective marketing strategies, enhancing brand visibility and driving business growth through targeted advertising efforts.Comprehensive Travel Arrangements:• Expertly managed diverse travel accommodations, offering clients a range of tailored options to suit their specific preferences and needs.Client and Partner Brand Building:• Skillfully cultivated and maintained strong brand relationships with both clients and partners, fostering mutual trust and long-term collaboration.Goal-Oriented Performance:• Effectively managed business targets, consistently meeting and surpassing set goals, a testament to adept planning and strategic execution.Relationship Management:• Nurtured enduring connections with clients and partners, enhancing loyalty through personalized service and attentive relationship building.Fulfilling Dreams:• Transformed client aspirations into tangible realities, orchestrating dream vacations that left lasting memories and positive experiences. Show less

London, England, United Kingdom

Direct Sales and Outreach:• Conducted door-to-door sales efforts, engaging with potential customers in a proactive manner to promote products and services on behalf of a charitable organization.• Executed cold calling strategies to effectively capture the interest of residents and communicate the charity's mission.Dynamic Sales Approach:• Adapted seamlessly to various situations and audiences, fine-tuning sales pitches to match individual preferences and needs while… Show more Direct Sales and Outreach:• Conducted door-to-door sales efforts, engaging with potential customers in a proactive manner to promote products and services on behalf of a charitable organization.• Executed cold calling strategies to effectively capture the interest of residents and communicate the charity's mission.Dynamic Sales Approach:• Adapted seamlessly to various situations and audiences, fine-tuning sales pitches to match individual preferences and needs while maintaining a genuine and conversational tone.• Employed a flexible approach to cater to different customer responses, resulting in increased engagement and positive interactions.Professional and Personable Demeanor:• Presented a polished and approachable image during interactions with residents, striking a balance between maintaining professionalism and building a rapport that resonated with potential customers. Show less

Work At Home

Team Helper (Subject Matter Expert - SME):• Provided comprehensive assistance across multiple teams via chat, addressing inquiries promptly to support colleagues effectively.• Quickly located relevant resources and links to aid Customer Service Representatives (CSRs) in resolving queries within a one-minute timeframe.• Collaborated closely with Customer Service Managers (CSMs) to assist with tasks, offering valuable support when applicable.Customer Service Representative… Show more Team Helper (Subject Matter Expert - SME):• Provided comprehensive assistance across multiple teams via chat, addressing inquiries promptly to support colleagues effectively.• Quickly located relevant resources and links to aid Customer Service Representatives (CSRs) in resolving queries within a one-minute timeframe.• Collaborated closely with Customer Service Managers (CSMs) to assist with tasks, offering valuable support when applicable.Customer Service Representative (CSR):• Conducted outbound calls to gather information and offer informed guidance, ensuring a positive customer experience.• Prior to the introduction of the Team Helper role, actively assisted team members with inquiries, showcasing teamwork and expertise.• Consistently met or exceeded Key Performance Indicator (KPI) targets by handling approximately 90 calls per shift, adjusting based on daily workload variations.• Maintained a focused work-from-home environment to ensure minimal distractions and optimal customer service delivery.• Expertly identified challenging cases, escalating them up the operational hierarchy for specialized support when necessary.• Followed a provided script while tailoring interactions to sound natural and engaging.• Left voicemails as appropriate to ensure comprehensive communication with customers. Show less

Dallas/Fort Worth Area

Packer:• Efficiently retrieved items from designated storage areas.• Skillfully assembled boxes to accommodate items for packaging.• Accurately scanned items and systematically organized them within the box.• Ensured secure and standardized packaging for safe transit.• Contributed to the smooth flow of operations by dispatching boxes down the conveyor for delivery.• Demonstrated proactive initiative by locating missing items to maintain order accuracy.• Collaborated… Show more Packer:• Efficiently retrieved items from designated storage areas.• Skillfully assembled boxes to accommodate items for packaging.• Accurately scanned items and systematically organized them within the box.• Ensured secure and standardized packaging for safe transit.• Contributed to the smooth flow of operations by dispatching boxes down the conveyor for delivery.• Demonstrated proactive initiative by locating missing items to maintain order accuracy.• Collaborated effectively with team members, extending assistance where required.• Consistently achieved or exceeded the target of packing at a rate of 360+ items per hour.Induction:• Skillfully picked items from totes and meticulously scanned them into the system for further processing.• Collaborated with a flashing light system to accurately place items from totes onto designated wall sections.• Actively participated in locating misplaced or lost items, offering support to fellow team members.• Demonstrated a commitment to productivity by consistently surpassing the Key Performance Indicator (KPI) of 350+ items per hour. Show less

Orlando, Florida Area

• Efficiently managed grocery orders through a dedicated app, ensuring accurate interpretation of customer preferences.• Demonstrated punctual and organized driving to store locations for shopping purposes.• Executed meticulous item selection in alignment with customer specifications, proactively addressing any missing items with suitable substitutions or alterations.• Maintained consistent and clear communication with customers throughout the shopping process, ensuring a seamless… Show more • Efficiently managed grocery orders through a dedicated app, ensuring accurate interpretation of customer preferences.• Demonstrated punctual and organized driving to store locations for shopping purposes.• Executed meticulous item selection in alignment with customer specifications, proactively addressing any missing items with suitable substitutions or alterations.• Maintained consistent and clear communication with customers throughout the shopping process, ensuring a seamless and tailored experience.• Skillfully completed the checkout process at store tills, guaranteeing accurate payment for selected items.• Safely and promptly delivered goods/products to customers, adhering to all relevant health and safety protocols.• Committed to delivering the highest level of customer service, playing a pivotal role in cultivating a new start-up brand's reputation. Show less

Orlando, Florida Area

Attraction Host:• Managed opening and closing procedures, ensuring smooth attraction operations.• Oversaw day-to-day activities, prioritizing safety and addressing potential hazards.• Demonstrated extensive knowledge of Disney parks and attractions, assisting guests with information.• Provided excellent guest service and assistance as required.Fast Pass+ (FP+) Host/Trainer/Coordinator:• Educated guests on the Fast Pass+ system and assisted with… Show more Attraction Host:• Managed opening and closing procedures, ensuring smooth attraction operations.• Oversaw day-to-day activities, prioritizing safety and addressing potential hazards.• Demonstrated extensive knowledge of Disney parks and attractions, assisting guests with information.• Provided excellent guest service and assistance as required.Fast Pass+ (FP+) Host/Trainer/Coordinator:• Educated guests on the Fast Pass+ system and assisted with bookings.• Addressed guest inquiries professionally and efficiently.Trainer:• Conducted comprehensive training for new and current Cast members.• Assessed readiness and certified Cast members for regular duties.Coordinator:• Executed daily closing tasks and managed operations efficiently.• Resolved intricate guest concerns beyond initial assistance.• Coordinated with various departments to address operational challenges.• Communicated Cast and guest issues to Managers and escalated when necessary.• Created schedules accommodating changing forecasts, optimizing workforce allocation.• Set leadership example, supporting Cast and guests proactively.• Conducted park walkthroughs to identify and address unreported issues. Show less

Full Stack Developer Degree, Full Stack Development

Activities and Societies: Hackathon's Learning full stack development html, css, javascrip, python, django and many other coding languages.

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies, 2.42

High School Diploma