Providing support as a Managed Service Security Provider Engineer to a diverse group of clients using a wide variety of applications. Providing technical assistance in troubleshooting and resolving network and hardware complexities to new deployments and/or upgrading of existing equipment.

• Managed internal and external data including weekly backups and NAS storage options• Supervised security over computers and wireless access points.• Educated employees of phishing and identity theft preventative techniques.• Managed all equipment upgrades from operating systems to computer memory. Worked break/fix scenarios and came when needed.

• Preformed break/fix/replace on residential computers and equipment, installation and management of network equipment, wiring installs, phone repair including cracked screens, laptop screen replacement, and provide remote trroubleshooting

• Troubleshoot, repair, and maintain all call center proprietary applications and hardware Integration of new equipment and software into existing network such as Cisco routers, switches, and proprietary IP-based software• Provided support for existing infrastructure relating to Active Directory, DNS, DFS, RRAS, RADIUS, VPNs, ManageEngine, Group Policies, and Access List Management Creation and management of Relational Databases with Filemaker and utilizing AWS services for remote access• Day-to-Day responsibilities include but are not limited to creating and deploying custom images to PCs, monitoring network congestion via PRTG, tending to break/fix issues with the various technologies and applications with company, managing SIP connections, cable drops and port installation for the expanding of the company, managing data for incremental backups via Veeam, and prep and manage virtual servers via Hyper-V.

• Troubleshoot, repair, and maintain commercial networks for optimal system performance. • Install new equipment into existing network for proper convergence such as Cisco routers, switches, ATAs, and cradle points. • Run Coax, telephone, and Cat 5e lines as needed.

• Advised customers on games based on ESRB rating and previous selections.• Tested and reformatted game consoles when brought in for trade • Provided accurate information concerning new game titles and release datesCustomer Care.

Troubleshoot and repair POS systems (cash register OS) and commercial equipment including: Lexmark and HP printers, Personal Computers, Tellermates, PoE and non-PoE Access Points, multi-layer switches, and servers for a variety of clients like Wal-Mart, Target, State Farm, Winn Dixie, and Home DepotAccurate and concise documentation of current problem, measures taken to resolve the issue, whether or not the dispute was fixed, and name of manager or leads to verify work.Documentation of mileage for places traveled and additional equipment that was needed and purchased for reimbursement.

Internet tech support including router and modem setup and troubleshooting. Phone tech support with VOIP support.Cable and Television troubleshootingCustomer CareMild Computer troubleshooting like IP Address conflicts.