Network Operations Center Engineer Level 2.GX Network Log's Analysis and Monitoring. Oracle VM VirtualBox Installs, Maintenance, Software upgrade, and Support. . HPE Servers Installs, Maintenance, Firmware upgrade, Monthly Patching and Support..Data site hardware upgrade and equipment replacement. Firewall/Switch/UPS/Patch cable.. Cisco ASA Firewall, Maintenance, and support.· Fortinet Firewall Web-based Application Monitoring, Maintenance and Support. . SonicWall Firewall Web-based Application Monitoring, Maintenance and Support.· Identifying, documenting and troubleshooting network, systems, applications and cloud issues to resolution.· Ground Systems Incident and Problem Management.· Generating and maintaining technical documentation to support the development and/or improvement of Operational and Monitoring procedures and platform application/system testing.· Performing daily system monitoring via PRTG network monitor software, verifying the integrity and availability of all hardware, networking equipment, server resources, systems and key processes, reviewing system, error and application logs, and verifying completion of scheduled jobs and tasks. . VMware desktop and server monitoring and support via vSphere.. VMware servers troubleshooting maintenance, and patching support.· Operating system provisioning and maintenance.. Satellite monitoring and error event reporting.. Aircraft modem decommissioned and provisioning. Aircraft flight monitoring and error event reporting.. LogRhythm Log & Event Management, server/user integrity monitoring, event query and network endpoint monitoring.. LogRhythm Log & Event Management, log analysis, event analysis, and query reports.. AWS Cloud Support, Create/Maintain new instances also perform various systems patches/maintenance tasks.. Azure Cloud Support, Create/Maintain new instances also perform various systems patches/maintenance tasks.. Coaching/Training Level 1 Engineers

Network Operations Center Engineer Level 1.Sales force /Jira ticketing system knowledge.Oracle VM VirtualBox Installs, Maintenance, Software upgrade, monitoring and Support.· PRTG Network Sensors, Devices, Monitoring and Support.· Web-based Application Monitoring, Maintenance and Support. . Windows Server Monitoring, Maintenance and Support.. Bandwidth monitoring and escalation support· Identifying, documenting and troubleshooting network, systems, applications and cloud issues to resolution.· Ground System Incident and Problem Management.· Generating and maintaining technical documentation to support the development and/or improvement of Operational and Monitoring procedures and platform application/system testing.· Performing daily system monitoring via PRTG network monitor software, verifying the integrity and availability of all hardware, networking equipment, server resources, systems and key processes, reviewing system, error and application logs, and verifying completion of scheduled jobs and tasks. . Identifying potential network issue before users complain. VMware desktop and server monitoring and support via vSphere.. VMware servers troubleshooting maintenance, and patching support.· Operating system provisioning and maintenance.· Application and operating system service restarts.· Assists in Confluence knowledge base management.· Authors and updates technical documentation and run books.· Resolves application, database and operating system related monitoring events.· Troubleshoots LAN/WAN, CTI, SIP services and general telephony.· Performs Moves, Adds and Changes within the monitoring environments.· Work effectively with internal/external technical resources and customer-facing organizations to resolve incidents quickly and efficiently.· Follows prescribed processes for Incident, Change and Problem management.· Other duties as assigned by Team Leader.

consulting services

Manage Department headsSign off on sensitive documents.Responsible for the growth of the overall company and staff.Responsible for financial expenditures

The Advanced Support Tech talks with customers by phone and/or email to resolve data problems and troubleshoots video, HSD (High Speed Data), digital phone and data services.Troubleshoot with TWC subscribers who are having difficulty with video, digital phone and data services utilizing all available diagnostic tools Once problems are resolved, agents are required to introduce new services or products to these customers following a specified sales process and must a meet a monthly sales quotasFamiliarity with cable system operations, internet and telephony operationsBandwidth signal analysis and troubleshooting.Resolve complex data problems that involve local network issues, email issues, modem trouble and other company owned equipment and/or software configurationsUtilize reasoning and critical thinking skills, identify appropriate fix agent and resolve single-user issuesAssist voice customers when needed, including but not limited to calling customers to confirm issue resolutionAssist, coach, train all support representatives on work-related procedures and productsMay review tickets for potential system issues to escalate to different group as needed May assist with error trending, analysis and feedback sessions Own all customer issues presented to you while acting as the customer’s liaison into the company.Works with supervisors to streamline troubleshooting processes as well as create and maintain appropriate troubleshooting proceduresNeeds to be able to provide exceptional customer service, works various schedules including on-call support and performs other duties as assignedSupports all department and company goals and objectives

5+ years experience supporting at the executive levelWorks close under Executive Program Director,Responsible for the “Intake process” for all clients,Responsible for the creation and maintenance of all payroll and financial records,Excellent calendar management skills, including the coordination of complex executive meetings Experience assisting management with the creation of PowerPoint presentations Strong knowledge of MS Office suite.Collects and accounts for student late fees Responsible for all Financial state grant fiscal reporting, Assisted students and faculty in using and maintaining Guilford County Schools computer hardware, software and office equipment.

Works close under Executive Program Director

Manage over 15 employees in a summer school / summer camp environment.Website developmentBook keepingGrant Monitering

Supervision of all hardware, software, and electronics changes maintenance of all power edge servers, computers and electronics devicesIndependently installed and maintain verious virus protection software**Independently installed & organized CAT6e cable & Networking Server racks equipmentObtained vendors for projects and effectively consulted with a wide range of vendors to successfully resolve networking problems, also loaded, trouble shoot and managed a wide variety of dell power edge servers on a daily basisSuccessfully setup and resolve Group Policy issueVirus Removal,Driver Installation,Disk Defragmentation,Firewall OptimizationFix Hard Drive bad sectors,Internet Optimization,Reformat, Diagnostic and backupData recovery on functioning, non-functioning and Data recovery on a bad hard driveWe can provide business on-site serviceServers, Network, Printers UPGRADE: Memory, Hard drives, Software, Computers Laptops,Tablets CellphonesREPLACE: Laptops Screen,Tablets Screen,IPhone,IPad,IPod, IMAC

*********Supervised computer lab and IT staffs in a hotel setting. *********Supervised and organized all computer lab hardware, software and electronics changes for lab. *********I was also responsible for the maintenance of all computers and lab electronics troubleshooting and maintenance of Dell PCs. ********Successfully taught and trained senior citizen PC and Internet basics, Macro-media flash, Microsoft Word and ExcelVirus RemovalDriver InstallationDisk DefragmentationFirewall OptimizationFix Hard Drive bad sectorsInternet OptimizationReformat, Diagnostic and backupData recovery on functioning, non-functioning andData recovery on a bad hard driveWe can provide business on-site serviceServersNetworkPrintersUPGRADE:MemoryHard drivesSoftwareComputersLaptopsTabletsREPLACE:Laptops Screen

*********Managed 60 IT projects and 5 staff members, independently managed and built the IT needs for 10 offices for company expansions, also organized and managed the moving of Offices, 30 Servers, 300 Workstation, and 150 phone extensions*********Independently obtained vendors for projects and effectively consulted with a wide range of vendor (Microsoft, Dell, Black box) to successfully resolve a varies of problems Installed over 20 Patch panel, installed over 100 feet of CAT5, CAT 6e cable. *********Gained experienced in trouble shooting CAT5 & CAT3 phone problems using Proficient in using punch down Block tools and wiring on phone blocks tools, *********Update existing systems by installing network interface cards, memory upgrades, and additional fixed storage space and software versions such as Adobe photo shop, illustrator,

Independently managed and maintenance 40 school Dell servers closets a day. Successfully installed fiber optics cables on a university WAN, Updated 300 existing systems by installing network interface cards, memory upgrades, and additional fixed storage space and software versions.Virus RemovalDriver InstallationDisk DefragmentationFirewall OptimizationFix Hard Drive bad sectorsInternet OptimizationReformat, Diagnostic and backupData recovery on functioning, non-functioning andData recovery on a bad hard driveWe can provide business on-site serviceServersNetworkPrintersUPGRADE:MemoryHard drivesSoftwareComputersLaptopsTabletsREPLACE:Laptops Screen