A proven leader focused on simplicity, accountability, executable excellence, who possesses the unique ability to provide efficient assistance to customers, responding to positive and constructive customer feedback. An accomplished executive, recognized for delivering world-class support experience to customers, and in designing business transformation strategies, that deliver both operational and financial efficiencies. Extensive experience in incident change, configuration, release, and problem management disciplines based on the ITIL framework and principles. RESULTS-ORIENTED LEADER: With a background in all aspects of business transformation, from North Star vision to Digital Enablement and Change Management. From major global companies to mid-market and start-ups, I have helped clients reimagine the art of the possible and deliver people-led sustainable business value. Leading from the front, maximizing a blend of cross-industry vertical experience in sell to and sell thru Go-to-Market opportunities; motivating sustained performance, on Direct & Indirect teams, consistently delivering above revenue targets.SUBSTANTIAL TRACK RECORD: My areas of expertise in Digital HR include roadmap design to provide strategic direction, the development of “user journeys” and assessment framework to support the selection of Vendor partners, as well as digitally enabled HR Service Delivery and Experience design. Strategic acumen with global operations experience developing strategies that increase community engagement proactively identifying bottlenecks in the customer experience contributing to the product, coaching, and integrating system improvements, revitalizing organizations, financial planning, and governance.