James Jones Email & Phone Number

San Jose, Ca, Us

San Jose, Ca, Us

Arlington, Va, Us

--Establishing a single entry point for all internal employee services at the Boeing Company--Leading the development of the user facing portal and catalog for Boeing Enterprise Services (ES)--Defining near and mid-term strategies and objectives for service standardization--Serving as the technical lead for the ES portal and interfaces--Defining architecture and functionality standards for service engagement

Arlington, Va, Us

-- Service Architecture – Analyzing and defining new services & portfolio structure and reviewing service models-- IT Service Management (ITSM) Communications – Generating re-usable content, identifying creative ways to share content and mentoring ITSM practitioners. -- ITSM Strategist – Identifying strategic areas of focus, defining implementation plans, and providing input on organization structure/change. -- ITSM Reviewer – Acting as a critical reviewer of decisions that impact the ITSM program to ensure consistency and alignment with strategic direction. -- Industry Liaison – Acting as a representative for Boeing ITSM within the larger ITSM community, staying abreast of industry trends, and identify opportunities for Boeing IT to leverage new developments and directions. Working with consultants to define and manage engagements.

Arlington, Va, Us

• Defined and documented the IT Service Catalog Management process for the IT Service Management organization• Provides direction and insight regarding service management best practices and principles to employees at all levels of the IT Infrastructure inside and outside of the service management organization• Responsible for the definition and maintenance of “source” reports for the infrastructure request fulfillment process• Mentor for multiple early-career employees within our organization

Arlington, Va, Us

Information Technology Career Foundation ProgramRotations Held:-Arlington, VA Site Support --Basic computing support to local site (Blackberry, email, printing, etc) --Arlington IT Self-Service Website redesign --Server consolidation project support-Boeing Defense Systems (BDS) Service Delivery Management Team Support --Facilitated weekly team meetings & semi-annual team off-site workshop --Member of BDS IT Service Operations team --Took lead role in resolving improperly billed BDS VMs-IT Service Management Team --Performed tool capabilities review --Reporting focal for IT infrastructure request service --IT Service Catalog Manager

Barssel, De

-Repaired and improved a database driven application responsible for creating machine maintenance schedules, as well as, creating and tracking machine repairs for the various robots and heavy machinery sold by Focke & Co.-Designed and implemented a new "Remote Inventory Inquiry" application for their spare parts inventory-Created an application to assist the payroll department in processing payroll payments to their employees

Basel, Basel, Ch

• Served as project manager for two knowledge management projects.• Worked with geographically dispersed teams• Delivered project updates and deliverable presentations to senior level leadership members

Greensboro, Nc, Us

● Created a software program that was marketed to pharmacies as a way to better manage their inventory. Program was the sole product of our company● Designed and implemented a web based service that was utilized by hundreds of clients nation-wide with a better than 99.99% uptime● Designed and maintained a backend database and file structure that was accessed by clients all over the United States● Designed and implemented improvements to company procedures that resulted in increased efficiency and cost savings● Implemented procedures to ensure data security, reliability and integrity for mission critical resources

-Processed loan payments and payoffs-Accumulated, processed, and prepared for deposit the collected funds of a major credit processing site each day, typically totaling in excess of $30 million

Msitm, Information Technology Management

Bs, Information Systems And Operations Management

Education record