James Jones personal email
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Service management is my passion. The pursuit of challenging and personally fulfilling roles within this domain has led to roles in both large and small companies. Most recently, however, it has brought me into public service within the Technology Services & Solutions (TSS) organization for the county of Santa Clara. As the leader of the Service Management Office, I am helping to solidify a service-based approach and culture within the county's technology services. My team of service, product, and process owners partners with leaders and their teams across the organization to find practical ways to leverage service management best practices to drive greater service maturity (i.e. predictably, consistency, and efficiency). ---------If we have crossed paths in the past, work together now, or you find anything in my profile of interest, don't hesitate to send me a message. I'd love to hear from you.
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Senior It ManagerCounty Of Santa Clara Dec 2021 - PresentSan Jose, Ca, Us -
Sr. Business Relationship ManagerCounty Of Santa Clara Mar 2021 - Dec 2021San Jose, Ca, Us
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It Product SpecialistBoeing May 2018 - Mar 2021Arlington, Va, Us--Establishing a single entry point for all internal employee services at the Boeing Company--Leading the development of the user facing portal and catalog for Boeing Enterprise Services (ES)--Defining near and mid-term strategies and objectives for service standardization--Serving as the technical lead for the ES portal and interfaces--Defining architecture and functionality standards for service engagement -
Sr. It Service Management ArchitectBoeing Nov 2015 - May 2018Arlington, Va, Us-- Service Architecture – Analyzing and defining new services & portfolio structure and reviewing service models-- IT Service Management (ITSM) Communications – Generating re-usable content, identifying creative ways to share content and mentoring ITSM practitioners. -- ITSM Strategist – Identifying strategic areas of focus, defining implementation plans, and providing input on organization structure/change. -- ITSM Reviewer – Acting as a critical reviewer of decisions that impact the ITSM program to ensure consistency and alignment with strategic direction. -- Industry Liaison – Acting as a representative for Boeing ITSM within the larger ITSM community, staying abreast of industry trends, and identify opportunities for Boeing IT to leverage new developments and directions. Working with consultants to define and manage engagements.
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It Service Catalog ManagerBoeing Jun 2013 - Nov 2015Arlington, Va, Us• Defined and documented the IT Service Catalog Management process for the IT Service Management organization• Provides direction and insight regarding service management best practices and principles to employees at all levels of the IT Infrastructure inside and outside of the service management organization• Responsible for the definition and maintenance of “source” reports for the infrastructure request fulfillment process• Mentor for multiple early-career employees within our organization
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Itcfp ParticipantBoeing Jun 2011 - Jun 2013Arlington, Va, UsInformation Technology Career Foundation ProgramRotations Held:-Arlington, VA Site Support --Basic computing support to local site (Blackberry, email, printing, etc) --Arlington IT Self-Service Website redesign --Server consolidation project support-Boeing Defense Systems (BDS) Service Delivery Management Team Support --Facilitated weekly team meetings & semi-annual team off-site workshop --Member of BDS IT Service Operations team --Took lead role in resolving improperly billed BDS VMs-IT Service Management Team --Performed tool capabilities review --Reporting focal for IT infrastructure request service --IT Service Catalog Manager
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It ConsultantFocke & Co Dec 2010 - Jun 2011Barssel, De-Repaired and improved a database driven application responsible for creating machine maintenance schedules, as well as, creating and tracking machine repairs for the various robots and heavy machinery sold by Focke & Co.-Designed and implemented a new "Remote Inventory Inquiry" application for their spare parts inventory-Created an application to assist the payroll department in processing payroll payments to their employees -
Architecture And Information Systems InternSyngenta Crop Protection May 2010 - Dec 2010Basel, Basel, Ch• Served as project manager for two knowledge management projects.• Worked with geographically dispersed teams• Delivered project updates and deliverable presentations to senior level leadership members -
Information Systems Tutor And Graduate AssistantUncg Aug 2009 - May 2010Greensboro, Nc, Us -
Information Technology ManagerUniversal Dynamic Returns Corporation Mar 2005 - Aug 2009● Created a software program that was marketed to pharmacies as a way to better manage their inventory. Program was the sole product of our company● Designed and implemented a web based service that was utilized by hundreds of clients nation-wide with a better than 99.99% uptime● Designed and maintained a backend database and file structure that was accessed by clients all over the United States● Designed and implemented improvements to company procedures that resulted in increased efficiency and cost savings● Implemented procedures to ensure data security, reliability and integrity for mission critical resources
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Cashiering AssociateWendover Financial Services 2002 - 2004-Processed loan payments and payoffs-Accumulated, processed, and prepared for deposit the collected funds of a major credit processing site each day, typically totaling in excess of $30 million
James Jones Education Details
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University Of North Carolina At GreensboroInformation Technology Management -
University Of North Carolina At GreensboroInformation Systems And Operations Management
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Quantico High School
Frequently Asked Questions about James Jones
What company does James Jones work for?
James Jones works for County Of Santa Clara
What is James Jones's role at the current company?
James Jones's current role is Senior IT Manager.
What is James Jones's email address?
James Jones's email address is j_****@****ail.com
What schools did James Jones attend?
James Jones attended University Of North Carolina At Greensboro, University Of North Carolina At Greensboro, Quantico High School.
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