Develop curriculum for and provide detailed updates for over 26 courses in the Canadian Financial Services industry. Train and support corporate classes of financial advisors pursuing their licenses in 4 of the 5 big banks and many smaller firms. Maintain sensitive relationships with many Canadian firms and their leaders. Provide 1-on-1 coaching to advisors pursuing challenging licensing exams.

Previous: Market Exposure & E-commerce Solution For BusinessesWe leverage current market trends to provide global businesses opportunities to grow their influence in the online marketplace. By creating some of the most cutting edge sales and marketing teams in North America, we are able to scale our partners profits exponentially.

- Passionately and sympathetically spoke with professors and students about their technical issues through an email ticketing system, live chat and phone. - Strategically troubleshooting issues in the platform, both on the user and internal ends, in order to make the customer happy and provide a better product. - Quickly became a 'product specialist' in order to provide the best service and support to customers and staff.- Implemented managerial type approaches, taken from previous jobs, in order to better organize the team and improve the technical support that the team offers. - Designed and styled the support website to provide a more modern, fluid and intuitive feel for the users.- Trained and equipped the new support team members on how to speak with students and professors, how the product works and how to troubleshoot issues that arise.

T.A. for the Faculty of Mathematics-Marking weekly assignments.-Giving credible feedback on issues and problems that occur in such assignments.-Being able to retain information from a past courses and assess an individual's understanding of the course topics, while learning new material and performing as a student.

-Acted as the primary line of customer support, success and sales through live chat, email, support ticket system and phone. -Found, replicated and tested bugs to bring to the Q&A team.-Website updates and management in HTML5, CSS, Bootstrap and PHP in eclipse with GitHub. -Graphics and design for the marketing website, blog, social media and high-valued customers using the Adobe Design Suite.-Video production and YouTube channel management.Achievements:- 6 consecutive weeks of 100% customer satisfaction with my support.- 88 out of 99 100% reviews from customers over the 4 months. - Mentioned in customer reviews of the app.Manager's Comments:Josh went above and beyond in his term with QuickTapSurvey. Josh brings a maturity and sense of ownership which allowed us to trust him with a heavier workload than we would normally expect a co-op student in this role to handle. He was able to efficiently complete a significantly higher volume of project work while keeping up with his day to day responsibilities.He has made it easy to forget that he is not a full-time member of the team. He has shown a commitment to his work and to the company's mission. He brought a fantastic energy every day, which did not end when he left the office, coming to the rescue of customers outside of work hours on multiple occasions.Customer inquiries were always answered faster than expected, while still paying close attention to ensuring an excellent customer experience. Josh can also celebrate having the longest run in the history of the company of uninterrupted positive customer reviews to his support tickets.Project work was also always completed more efficiently than expected. He would think critically about the work assigned and contribute his own ideas to ensure the best possible outcome for the work in his queue.We will be sad to see Josh go, but are excited to see what he does with his future! ~ Daniel Kahn

-Web design and development using OrchestraCMS in conjunction with Salesforce and basic web programming knowledge. -Video production for internal software using Camtasia. -Communications and business analytics, with brief exposure to Salesforce CRM. -Interactive Tablet Kiosk Development Project which required the research, installation and management of kiosks around the company. Developed organizational and communications skills through numerous meetings with department heads and management. Manager's Comments:During this work term Josh consistently demonstrated initiative in all of his tasks by looking for and acting on new ideas and opportunities. This was highlighted during the Tablet Project in which Josh was tasked with all research related to tablets, cases, power supply and installation. Josh worked well in small groups and as an individual who asked for clarity and direction when needed. I wish him luck in all his future career aspirations. ~ Karen Osagie

-Riveting bolts. -Painting over welds.-Stocking and cutting steel pieces.-Managing inventory.-Assembling bolts, washers, insulation foam, caulking, brackets, and other items needed to manufacture and fabricate steel buildings.

Advertising Agent and Marketer.

On call piano teacher. -Instruct students of varying ages and skill levels in piano.

-Handled retail and inventory of bookstore merchandise. -Experience in excellent customer service and till management.