Assist the Supervisor and/or Team Lead with incident and complaint investigations.Assist with audits and documentation management as requested by the Supervisor, Team Lead, and/or the Hospital.Communicate any concerns/issues with Supervisor or Team Lead.Communicate information to Clients and Security team members using telecommunications systems and equipment.Information management of major incidents, escalating major incidents to required stakeholders as per the established procedure.Provide customer service to Hospital Staff, Security Staff, and General Public.Take incoming radio, phone, and in-person calls, document details and escalate to the proper resource.Dispatch all service calls to the appropriate responder(s) as per the established procedures.Direct back-up support units, as needed, to incidents and calls for service.Complete detailed documentation and reports of activities as called into the Security Department.Monitor security systems (i.e., CCTV, access control, alarms, etc.) and respond in accordance with established procedures.Interacts with Police, the Fire Department, and EMS.Updates and maintains the Security Incident database.Perform other duties as assigned.

Managed and protected client privacy by handling sensitive information carefully.Gather, prepare, and review supporting documents of clients for applications to ensure accuracy and completeness.Stayed updated with immigration rules and regulations to offer correct guidance.Processed various types of applications, such permanent residency, PGWP, study permit, LMIA based work permit and super visa.Monitored application statuses and communicated updates to clients.Addressed and resolved client questions and issues.

Provide prompt customer support with professional, friendly and patient attitude.Proactively memorized over 55 company policies and site orders.Trained 10 new hires on company-specific policies, procedures and compliance guidelines.Read (email), diagnosed and resolved customer issues and inquired through step-by-step solutions.Manage multiple computer programs to process a single request.Politely addressed any customer or employee complaints, escalating to management when necessary.Received a 5 star customer and account manager satisfaction rating through voice, chat and email communication.

Answer approximately 200 incoming calls daily utilizing a courteous and professional manner to collect. information and identity client and employee needs. Overseeing calendars of enrolled staff, guaranteeing all shifts are filled. Completed employee insight reports and input over 20,000 units of sensitive data. Making outbound calls to staff to ensure all schedules are confirmed. Following up with staff while on shift to ensure they have arrived safely. Keeping up secrecy and prudence while liaising with customers and staff.

Working in Canadian Tire warehouse control roomMonitoring upto 300 CCTV camerasUsing electronic equipment- gTracker, C*Cure, Site Secure, Outlook emailingFoot patrolAttending workers as per building rulesIssuing access cards, adding clearances Theft protection etc

Entering client and record information from source reports inside time limits.Ordering, confirming exactness and arranging data to get ready source information for PC section.Evaluating information for insufficiencies or mistakes, amending any incongruencies and checking yield.Sweep records and print documents, when requiredKeep data classifiedReact to questions for data and access applicable recordsConsent to information uprightness and security strategiesGuarantee appropriate utilization of office hardware and address any breakdowns

Front desk reception.Collecting and entering data in database.Maintaining accurate records of valuable company information.Preparing shipping documents, filing, ordering and maintaining office supplies.Aided the Controller providing data entry by invoicing customers, preparing bank deposits and processing expense reports.Responded to vendor or client inquiries via email and telephone.Scanned old hard copy files into electronic filing system.Answered incoming calls and transferred to the appropriate department.Inputted information into the Excel spreadsheet

Worked with a team of six other security guards.Night shift security guard at the Morano buildingResponded to reported issuesPatrol.Monitoring upto 50 CCTV cameras.Maintained logs.Securing MagLocks.Using electronic equipment.Amenities booking.Foot patrol.Attending residence request as per building policies.Theft protection etc.

Getting ready and arranging archives for information passageEntering information into data set programming and checking to guarantee the exactness of the information that has been inputtedSettling errors in data and acquiring additional data for fragmented recordsMaking information reinforcements as a feature of an alternate course of actionReacting to data demands from approved individualsTesting new information base frameworks and programming refreshes

Teach basic English skills including reading, writing, and speaking.planning, preparing and delivering lessons.helping pupils improve their listening, speaking, reading and writing skills via individual and group sessionschecking and assessing pupils' workCompose lesson plans in order to successfully incorporate the full duration of each lesson.