Jason Joyce Email & Phone Number

Urbancrest, Ohio

Service Delivery Manager for several of Maintech's Fortune 500 customers. 7x24x365 Data Center server-storage-networking hardware and systems service and support

Urbancrest, Ohio, United States

Responsible for building a parts testing & training lab at our UCS Logistics facility.

Dublin, Oh

Lead a team of Principal Engineers (L3) who develop new service offerings and provide sales support. Responsible for pre-sales and escalation support.Certified Field Service Manager (CFSM)

Dublin, Oh

Senior Technical Account Manager – lead engineer for a group of assigned customers. Work closely with our local delivery teams and customer personnel to ensure optimum service quality by providing pre-sales, logistics and escalation support. Analyze system configuration, systems operations management, system security, system performance and availabilitySenior System Support Engineer - Sun/Solaris specialist and lead engineer for escalations. Provide phone and on-site support for all Sun hardware and software products. Participate in a 24x7 on call rotation. As secondary function, act as a mentor to other engineers as assigned and developed internal certification criteria and curriculum. Certified Solaris System Administrator

Greater Chicago Area

Sun/Solaris specialist responsible for providing system support, including hardware, software and networking both onsite and via telephone. Was onsite full time at one of Sun's top ten service accounts. Storage ACES program member responsible for supporting the other area SSE's during storage escalation. Fully trained in all Sun storage, including HDS-SE9X00 arrays and all Sun systems, including E10K and E15/25K. Solaris Certified System Administrator. Utilized SunCluster, Raid Manager, Solaris Volume Manager/DiskSuite , Solaris Enterprise Backup, SunVTS, PatchDiag and SunSolve, also Veritas Products, including Volume Manager, File System (VxFS), FirstWatch , VCS, and NetBackup. Other OS experience includes NIS, DNS and TCP/IP networking. Presales support to the sales staff for system architecture, engineering and best practices. Administrator for the team's Apache web server and wrote all HTML code for the sites.

Greater Chicago Area

Responsible for installing, troubleshooting and servicing Sun Microsystems hardware and Solaris operating system environments. Provided on-site hardware troubleshooting and repair of Sun Workgroup and Enterprise class machines. Provided telephone and on-site technical support and troubleshooting of Solaris operating system problems. Installed and maintained StorEdge unipack, multipack, D1000, A1000, RSM2000 and A5000 arrays. Provided technical support to the sales staff for configuration and system layout. Utilized Raid Manager 6, Solstice Backup, StorTools, SunVTS, PatchDiag, SunSolve, Solstice DiskSuite and SunScan, also Veritas Products, including Volume Manager, File System (VxFS), FirstWatch and NetBackup. Other OS experience includes NIS, DNS and TCP/IP networking. Developed and maintained inventory control system.

Columbus, Ohio

Responsible for territory development, new and used equipment sales and repair services for Sun and SGI UNIX workstations. Additionally responsible for sales presentations, repair and equipment quotations and proposals. Developed proficiency with UNIX-based on-line business operations software, including contact management, order entry, inventory control and maintenance status reporting.