- Managed Windows Servers, VMs, and Cloud (o365) systems- Set up and maintained PDQ Packaging and Deployment to include inventory tracking- Set up and maintained Avaya Cloud Phone System- Set up and maintained BeyondTrust Remote Support- Performed installations, upgrades, and troubleshooting for 200+ users and 300+ devices, including laptops, desktops, printers, and smartphone devices- Assisted with migration of Cisco ASA firewall to Palo Alto 850/220- Maintained local and remote networks

- Network implementation and maintenance- Active Directory management and maintenance- Enforces strict SOX controls- CUCM/Unity and Meraki WAP monitoring and maintenance- Windows Server 2012, SQL Server 2012, VMWare, and Windows 10- SCCM Application deployment and maintenance- Experience with Wellview, Excalibur, Procount, Aries, Generwell

- Working with the Support Services team to provide support solutions to internal customer base.- Providing solutions to a specific process improvement initiative including researching, developing, implementing and documenting the solution.- Providing software support using in-house tools (SCCM).- Providing hardware support including printers, desktops, workstations, laptops and conference room equipment.- Providing software support including imaging network computers with Windows 7/10, Microsoft Office Suite 2016 and Office 365, Oil and Gas specific software suites such as ArcGIS.- Providing VPN and VoIP support using Cisco VPN, Cisco Unity, and Cisco Call Manager.- Maintain user accounts and Active Directory security.- Submitting, updating, and closing service tickets for users and management using IssueTrak ticketing system. - Perform analysis, diagnosis, and resolution of desktop problems for end-users, and recommend and implement corrective solutions, including remote support.- Assist in the maintenance of an inventory of all laptops, desktops, monitors, and other components and equipment.- Liaise with third-party support and PC equipment vendors.- Successful participation in team projects as assigned with expectations of adherence to Cost, Schedule and Quality requirements.

- U.S. government secret security clearance.- Contributed to section’s Nuclear Surety equipment with no negative findings during 2008 ACC Defense Nuclear Surety Inspection.- Supported Equipment Flight 93.7% in-commission rate; best rate in Air Combat Command.- Maintained Pacific Air Forces support equipment database; quarterly updates for over 200 assets ensuring equipment availability/readiness of War Ready Material.- Expert technician and troubleshooter, employed troubleshooting methods using industry standard diagnostic tools; extensive experience with wiring diagrams, mechanical and electrical schematics.- Utilized wiring and schematic diagrams along with technical publications and specialized test equipment to analyze and diagnose recurring equipment malfunctions.- Technical Order Manager; experience with electronic Job Guides, Fault Isolation/General Systems, Illustrated Parts Breakdowns, change packages and wiring diagrams.- Performed Quality Assurance evaluations on equipment; pass rates best in flight!