Accomplished mortgage operations professional with nearly a decade of experience specializing in fintech mortgage startups. Expert in underwriting various loan types including conventional, FHA, VA, delegated, non-delegated, Non-QM, refinances, and purchases. Proven ability to launch and optimize mortgage companies by implementing effective operational policies and procedures while ensuring compliant and accurate loan underwriting.Proficient in navigating Fannie Mae, Freddie Mac, and HUD guidelines. Possesses a Green Belt in Lean Six Sigma, leveraging advanced problem-solving methods to enhance process efficiency and deliver exceptional results. Demonstrated success in building and managing high-performance teams, driving mortgage operations effectiveness, and fostering a collaborative work environment.Additionally, a Client Relationship Management (CRM) expert with over twenty years of experience in client satisfaction, investor relations, resolution management, sales, and portfolio management. Committed to delivering high-end service excellence and fostering long-term client relationships.
Listed skills include Customer Service, Sales, Retail, Luxury Goods, and 33 others.