• Served as Lead for 350-person Breaking Barriers program, owning all workstreams related to technical upskilling, professional development, community outreach, ID&E, and Microsoft partnership efforts.• Managed robust portfolio of global Microsoft technical enablement programs while driving executive engagement and strategic evolution.• Coached 5 program specialists with a focus on providing meaningful feedback and opportunities to refine delivery skills.• Spearheaded first-ever “state of the cloud” team report by converting data-driven insights into key themes and opportunities for team value creation.• Executed rapid response to Generative AI learning needs by creating an interactive, streamlined learning experience, leading to 200+ internal certificates.• Facilitated numerous presentations and workshops on a diverse set of topics related to technical upskilling and professional development.• Launched a team-based, gamified certification program, generating 261 new certifications and earning a final Net Promoter Score of 76.• Modernized team reporting methods to enhance executive visibility into team goals/progress.• Revamped time-intensive certification campaign processes by implementing an automated, user-friendly system, reducing admin time by 80+%.• Conceptualized and executed a series of 15+ community-focused learning events to drive connection and bolster a social learning culture.

• Prioritized backlog of product enhancements and operational support items related to partner data management for Scrum development team. • Laid the groundwork for department-wide innovation initiative to spark cross-team collaboration and business process optimization.• Collaborated with Finance and Product leadership to establish a new product area focused on tech-enabling and automating financial processes.• Fostered peer-to-peer skills development by providing one-on-one coaching, onboarding guidance, and strengths-based culture leadership.• Crafted executive presentations to convey organizational pain points related to the company’s HR systems and to motivate change.• Infused passion for employee engagement into impactful contributions as member of committees advancing employee wellness and company values.

• Developed breakthrough HCM solutions for a multinational manufacturing company to resolve several COVID-related operating challenges.• Created and delivered customized, engaging demos for stakeholders ranging from HR administrative assistants to C-suite executives.• Guided clients through intensive user acceptance testing by designing tailored test cases and leading numerous live testing sessions.• Engineered a dynamic organizational structure from scratch for a company with no legacy HR systems to support the company’s rapid growth.• Orchestrated team of offshore resources to institute a “follow the sun” global workflow for complex implementations.• Engaged internally with senior leadership to adapt project plans in light of COVID-induced resource constraints and requirement updates.• Supported testing and requirements gathering initiatives for enterprise-level organizations.

• Built interactive training materials that demonstrated realistic, job-specific workflows to streamline user adoption of new software.• Devised process for tracking workaround solutions by analyzing 500+ defects and reconfiguring application lifecycle management system.• Collaborated with client-side subject matter experts to translate users’ expectations into training requirements during user acceptance testing.

• Served as lead Workforce Management consultant on the Implementation, Optimization, and Technical Account Management teams.• Spearheaded innovation initiatives by creating implementation guides to outline processes, define best practices, and reduce project hours.• Mentored junior team members by leading daily training sessions, providing oversight, and hosting office hours to promote knowledge sharing and foster personal development.• Managed positive working relationships with portfolio of up to 20 clients while consistently providing high-quality consulting services.• Crafted personalized solution blueprints for a leading veterinary services provider and presented them to company executives to help Enforce sign its largest and most strategic client.

• Led end-to-end implementations of the Dayforce HCM Workforce Management, Recruiting, and Onboarding modules in a client-facing role.• Established standard operating procedures for data integrations.• Revamped requirements gathering tools for optimization projects and software configuration to enhance user-friendliness and automation.• Strategized on-site visit activities to maximize efficiency and effectiveness.

• Produced and corrected over 20 written transcripts of oral interviews for the Texas Collection• Mastered the use of transcription software to maximize transcript production speed• Developed strong understanding of the Chicago Manual of Style writing guidelines to improve consistency and quality of transcripts

• Strengthened customer service and culinary skills by serving in both front of house and back of house roles