John Reichenberg Email & Phone Number

Boston, Ma, Us

Reston, Va, Us

• Collaborated with the design team to build useful and usable solutions for the Center for Medicare and Medicaid Services• Created sketches, wireframes, prototypes, and pixel-perfect mock-ups to communicate user flows and interactions to product management and engineering•Organized and structured complex information to help users easily find what they need•Authored a CMS UI kit for designers, which significantly decreased design turnaround time

Redwood City, Ca, Us

• Redesigning multi-million dollar enterprise software focusing on usability and competitive differentiation• Leading initiatives to define empty states, micro interactions and animation guidelines• Conducting user and stakeholder interviews as well need-finding sessions to create multiple iterations from sketch to prototype, ensuring the feature is focused on both user needs and business objectives• Creating pixel perfect mock-ups and provide assets for development implementation

New York, New York, Us

• Led the effort to create a design system, exploring over 100 directions for components and overall design• Worked closely with the PMs, UX researchers and engineers from conception to full implementation: established timelines and gained consensus from all parties around user flow, technical limitations, and goals for project• Created sketches, wireframes, functional prototypes and pixel-perfect mock-ups to communicate user flows, interactions and motion design to product management and engineeringAssisted in quality assurance testing throughout the development process, minimizing inaccuracies after release• Spearheaded the switch from Adobe InDesign to Xd as our main design tool, which cut costs, streamlined collaboration and hand-off, and fostered a culture of feedback• Mentored team members through knowledge sharing & workshops encouraging creativity, learning and growth

Columbia, Md, Us

• Work with key stakeholders to formulate & communicate the business vision• Author user testing scenarios & analyze test results• Produce UI mock-ups for proprietary software solutions• Translate business needs to developers & technical issues to stakeholders• Create work items with final requirements & author release notes• Validate work completed by the development team through user acceptance tests• Present completed work for the previous sprint live to 50+ employees• Create a variety of custom graphics for marketing use as well as presentations & project updates

Columbia, Md, Us

• Maintain quality, accessibility & user experience for 20+ websites• Create test plans & coordinate testing within agile team• Work closely with developers and designers to improve user experience

• Concept & design various logos, identity systems & web sites• Create simple and delightful user experiences utilizing principals of user-centered design for mobile applications

Us

• Guide, focus, & create structure for an interdisciplinary team of 15 artists and programmers• Establish original concepts complete with game and system design documents• Create UI wireframes while taking feedback on ease of use and altering accordingly• Create menu, character & achievement artwork while adhering to a theme• Train new team members and mentor throughout development• Resolve level design and multiplayer issues based on best practices and acceptable risks as approved in design meetings

Columbia, Maryland, Us

• Assisted in growth of small business by contributing ideas and strategies on organization and direction. • Improved client relations by discussing and implementing feedback on logos, graphics, and web layouts.• Produced a newsletter and brochure template that was sent to over 300 clients and potential clients.• Coded new web site layouts and edited code on existing layouts.

Middle River, Maryland, Us

• Forged relationships with customers while creating visual solutions to their communication needs.• Simultaneously worked on 10-15 projects a day while maintaining a high quality standard for all layouts.• Assisted in storefront management, increased customer return by 25%.• Logged, organized and tracked information and projects for over 5,000 customers.

• Responded to and recorded 50-75 user inquiries regarding hardware and software issues daily.• Diagnosed and repaired a variety of issues for equipment such as computers, tablets, and printers.• Authored 15 detailed pages to an instructional handbook used by over 500 employees.• Implemented 10 office wide complete equipment and system overhaul in a team-based environment.