· ​Acquisition of new properties based on company standards
· Revenue management of all the company's properties in order to maximize their profitability during the season.
· Detailed maintenance of the properties in the different points of sale, online portals, booking engine, and Ota's.
· Negotiation and supervision of the contracts established with the owners of the properties, maintaining the appropriate relationship and direct contact with them.
· In charge of maintaining an excellent relationship with the tenants and negotiating the contracts and the occupation of the properties.
· Promotion of direct commercial "experiences" with customers and closing of operations with suppliers.
· Attention and coordination of the operation of the properties in order to offer the best service to the tenants.
· Billing supervision in reference to all movements related to the creation, sending, and collection of company invoices.

· Preparation of the set of rates for the different online distribution channels, as well as their maintenance and daily modifications.
· Review of the occupation and preparation of reports to establish sale prices together with property management.
· Development of strategies for Revenue Manager and Yield Department
· Preparation of the Business Plan.
· Demand control according to the different periods of the year.
· Control of the average price and occupation of the Bench Marking competition to establish the rate following an appropriate structure.
· Maximize RevPAR.
· Preparation of a Forecasting or forecast occupancy.
· Make a calendar of special events and seasons to study its impact on demand.
· Keep track of sales evolution.
· Optimize the income of the cluster of Hotels to be managed.

• Devising strategies that harness sales-related insights, prevailing standards, and novel developments to encourage sales in our online store.
• Creating frameworks that transform our social media sites into highly profitable platforms.
• Directing the activities of Software Developers, Copywriters, and Graphic Designers to ensure careful adherence to predetermined strategies.
• Reviewing the security of checkout pages and payment procedures.
• Creating promotional offers and checking to see that these are uploaded precisely.
• Reviewing copy and legal disclaimers to verify their accuracy.
• Analyzing traffic to inform website maintenance and the effectiveness of marketing strategies.
• Examining sales-related metrics to inform restocks.
• Reporting on the utility of existing and novel strategies.

• Train and direct staff practices and reception staff and ensure that all members meet the highest standards of customer service.
• Serve as a direct link with all managers department, to ensure the proper functioning of the hotel and the services offered, and that health and safety legislation is complied with at all facilities.
• Deal with all internal complaints, including, but not exclusively, each and every one of the queries required by guests.
• Direct negotiation with Tour Operators, Travel Agencies and direct sales channels, in order to increase and promote hotel sales.
• Organization and optimization of the administrative function and maintenance of records of the reserve department. Contracts based on season, (organize and optimize, rates and quotas for maximum performance of the property)
• Financial control of all sales at the front of the hotel, including billing to agencies and cash reconciliations at the end of the day.

• Provide information and support to users about the products and services of the company both by telephone and by ticket system for incidents, online assistance to the relative in the resolution of technical problems with the control panel of Cdmon.
• Administrative tasks such as answering calls and emails, transferring them if necessary or acting as an intermediary between the technical team and the client.
• Receive complaints and suggestions register them and channel them to teams, for problem-solving and support, as well as in assisting the user in services offered for the client.
• Creation, implementation, and monitoring of commercial actions

• Formalize Chek-In, Check-Out clients, providing them with the necessary information for the optimal provision of the service.
• Know the occupational status of the hotel, efficiently manage reservations in order to obtain the highest occupancy rate, the availability of accommodation and ensure optimum use.
• Generate quality customer service to anticipate their expectations.
• Formalize the documentation and manage the information to send it later to the appropriate departments.
• Register, control and collect the services consumed by customers.
• Perform correspondence, messaging and alarm services when necessary or give us instructions for it.

Development of a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
*Plan and manage personal business portfolio/territory/business according to an agreed market development strategy.
*Preparing action plans for effective search of sales leads and prospects. Respond and follows
up sales enquiries using appropriate methods.
*Conducts one-on-one reviews with all Clients to build more effective communications, to
understand their needs, and to provide insight for the improvement of performance and
volumes.
*Maintaining and developing existing and new customers to optimize quality of service, business
growth, and customer and satisfaction.
*Use customer and prospect contact activities tools and systems, and updates relevant information held in these systems.
*Monitoring and reports on market and competitor activities and provide relevant reports and
information.
*Communicate, liaise, and negotiates internally and externally using appropriate methods to
facilitate the development of profitable business and sustainable relationships.
*Attending and presenting at external customer meetings and internal meetings with other company
functions necessary to perform duties and aid business development.
*Attending training and to develop relevant knowledge, techniques and skills.
*Represent the organization at trade exhibitions, events and demonstrations.

The key purpose of this position is to provide dedicated customer support to ensure customer satisfaction and to provide efficient solutions to any problems that may arise.
The role is primarily customer care orientated and to provide support primarily for our agents in our Offshore Support centre in Manila but also for direct customers and partner call centres.

• Acknowledging and dealing with all correspondence from the agents in the outsource centre and key partner call centres by phone and in writing.
• Mentoring the agents of the outsource to ensure that they work at the highest quality levels.
• Assist the Operations Manager when required – i.e. process changes, promotions or website errors that need to be relayed to outsource centre.
• Assist with complex complaint handling and operational tasks
• Liaise with our suppliers in order to resolve any pre or post departure queries, complaints and other operational issues and maintain a strong working relationship.
• Assist with decision-making on compensation for any complaints that are upheld.
• Communicating any compensation, or any reason for rejecting a complaint, in writing to the outsource team or to the customer / client
• To contribute to overall achievements of required Service Level of outsource centre by maintaining agreed targets on both personal and operational basis.

• Process all incoming bookings, confirm new request, amendments, No Shows, cancelations. Monitor allocations and booking situations for relevant areas, report and manage any potential problem.
• Deal with suppliers and process their queries quickly and efficient and developing good working relationship.
• Update operations staff about the status of any booking that cannot be confirmed within the set deadlines.
• Maintain accurate and up to date knowledge of hotels and acceptable alternatives. Process prepayment request.
• Maximise profits whenever possible by requesting special budgets whenever a supplier appears to have large amount of space available.
• Answer account queries within five working days. Undertake as requested, other task or projects and complete them within the given time frame.
• Reply to all messages and queries from other offices within 24hrs.
• Dealing with hotel Contractors about in coming problems with hotels allocations.

• Reception and registration of visitors to Command Headquarters, referring to the appropriate Section/Officer and manage them with pass system.
• Booking meeting rooms and keep them clean and tidy close with reception area, organise lunches and functions and arrange refreshments.
• Responsible for the receipt recording and dispatch of internal and external mail,.
• Operate with a computerised switchboard and take detailed and accurate messages.
• Deal in daily basics with Directors, PA directors, team leaders & catering staff.

• Reception and registration of visitors to Command Headquarters, referring to the appropriate Section/Officer and manage them with pass system.
• Booking meeting rooms and keep them clean and tidy close with reception area, organise lunches and functions and arrange refreshments.
• Responsible for the receipt recording and dispatch of internal and external mail,.
• Operate with a computerised switchboard and take detailed and accurate messages.
• Deal in daily basics with Directors, PA directors, team leaders & catering staff.

• Train and lead the staff for departments of Reception and Reservations.
• Ensure that all city events have adequate levels of staff and that the highest standards
of customer care are achieved.
• Work closely with the Managers of Housekeeping and Maintenance to ensure that the Hotel complies with Health & Safety legislation on all premises. This includes conducting practice emergencies with staff to ensure they are completely familiar with, and able to, execute emergency drills.
• Liaising with all in-house complaints including but not exclusive to any and all queries as required.
• To ensure that reception staff members are assisted in a caring and welcoming manner.
• Dealing with any emergency on the premises, in liaison with senior personnel and addressing to GM if necessary.
• Financial control of all front of house sales including cashing up at the end of the day.
• As a line manager, to ensure the well-being, motivation and satisfactory conduct of reception staff.
• To ensure that all team members have a clear understanding of the aims of the Company and of the standards expected of their work.
• Undertake any other reasonable duties as requested by Management
• To contribute ideas and suggestions for the increased success and effectiveness of the productivity of the Hotel.
• Processing all reservations and assistance required for agents and clients, managing all individual bookings and monitored the booking activity in more than 30 websites.
• Liaise with clients and ensure all incoming emails are replied within the specified timeframe
• Process all agents and individual clients questions and queries, reservations, cancellations, questions, queries and amendments to reservations.
• Organisation and optimisation administrative and record keeping function for the Reservations Department.
• Dealing with Hotel Negotiators in order to increase revenue to the hotel new contract on a season basics and arranging new rates for the same.

• Welcoming visitors to the property, assist with their enquiries regarding activities, make bookings for the use of facilities, promote and sell related activities and products, and deal with telephone enquiries.
• Receive customers and visitors by telephone and in person, taking appropriate action to ensure that visitors are attended to promptly and appropriately in accordance with the site procedures, maintaining a polite manner projecting the best Council image.
• Promote and sell Hotel rooms schemes to the customers, giving full details of costs, and benefits.
• Deal with complaints from customers in a sympathetic and diplomatic manner in accordance with the hotel complaint procedure & refers complex problems to Duty Manager.
• Receive telephone calls from Agents, Tour Operator and suppliers, and conveys appropriate messages to relevant individuals.
• Receive cash and card payments from customers and associated facilities for the sale of products and/or activities, and reconcile the income using the computer systems.
• Maintain the security of all income cash received throughout the duration of your shift & reconcile all income at the end of the shift according to the site procedures.
• Maintain reception area in a clean, tidy and presentable condition at all times.