J.J. Sinclair

J.J. Sinclair Email and Phone Number

Retired
J.J. Sinclair's Location
Memphis, Tennessee, United States, United States
J.J. Sinclair's Contact Details

J.J. Sinclair work email

J.J. Sinclair personal email

n/a
About J.J. Sinclair

DYNAMIC LEADER experienced in high growth and competitive environments across multi-brand, multi-center and multi-channel groups. Proven skills in leading large operational groups, project planning and leadership development in Reservations and Voice Products, Project Management, Operational Excellence and Customer Service. with a focus on increased revenue, customer satisfaction and quality assurance.

J.J. Sinclair's Current Company Details

Retired
J.J. Sinclair Work Experience Details
  • Intercontinental Hotels Group (Ihg®)
    Workspace Manager
    Intercontinental Hotels Group (Ihg®) Apr 2017 - Jun 2018
    Remote
    Provide project support to assigned business unit(s), including work-planning, research, analysis, presentation development and implementation support to address current operating issues, structures or policies.
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  • Intercontinental Hotels Group (Ihg®)
    Business Development Manager
    Intercontinental Hotels Group (Ihg®) 2010 - Jun 2018
    Serve as primary contact for all IHG Reservations and Customer Care internal and external business partners. Ensure management of each projects life-cycle from engagement to implementation and beyond, seeking opportunities to gain efficiency and control as well as manage all business partner relationships. Provide Business Partner communication and quarterly assessment of all ongoing projects. Plan and implement contract process including negotiation, establishment of service levels and reviews to ensure success.
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  • Ihg
    Director Philippines Reservations Operations
    Ihg Apr 2009 - Jan 2010
    Responsible for two Reservations Operations with over 1500 employees in Philippines making reservations for 4200 hotels worldwide. Driving sales strategies to achieve revenue and quality targets. Liaise with Hotel Owners and Operators, Vendors, and other Corporate Representatives in order to deliver Great Hotels Guests Love.
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  • Ihg
    Director Philippines Operatons
    Ihg Jun 2007 - Apr 2009
    Manila, Philippines
    Based in Manila, remotely managed the Strategic Direction and Performance of five Operations, two in Philippines with over 1500 employees, Sydney, Tokyo and Guangzhou. Liaised with IHG Business Partners to provide internal Outsourcing for multiple departments providing hotel performance reporting. Direct and indirect responsibility and accountability for Human Resources, Reservations and Customer Care, Training, Workforce Management, Facilities, IT, Managed Services, Payroll and Accounting,
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  • 1800Flowers.Com
    Director Of Reservations
    1800Flowers.Com Dec 2005 - May 2007
    Admore, Oklahoma
    Provided leadership for 300 plus agents and shared services call-center operations and customer service strategy for multi-brand retail organization. Implemented strategies and all aspects of day to day operations, as well as a company wide quality initiative.
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  • Jacq Companies Llc
    Co-Owner
    Jacq Companies Llc Apr 2003 - Dec 2005
    Co-Owner and operated two Business Service Center Franchises, dba The UPS Stores™. Liaison for customers and UPS, responsible for local marketing, customer relations, claims reporting and managing the total operations for two locations. Provided world-wide customer service training and ongoing support for 5 associates.
  • Formerly Six Continents Hotels/Bass Hotels & Resorts/Holiday Hospitality/Holiday Inns Inc
    Regional Director N. America Reservations Operations
    Formerly Six Continents Hotels/Bass Hotels & Resorts/Holiday Hospitality/Holiday Inns Inc Jan 1994 - 2003
    Reported directly to the Senior Vice President of Worldwide Reservations. Worked with management to develop plans and strategies for N. America to drive sales and system-wide revenue. Complete responsibility and accountability for four departmental budgets (Reservations, Guest Relations, Facilities and Technology). Organized and developed policies and procedures to achieve the goals of Worldwide Reservations.

J.J. Sinclair Skills

Management Customer Service Hospitality Budgets Leadership Tourism Business Development Strategy Call Centers Operations Management Human Resources Sales Coaching Performance Management Customer Relations Leadership Development Change Management Employee Engagement Recruiting Call Center Cross Functional Team Leadership Hospitality Industry Start Ups Budgeting Hiring

J.J. Sinclair Education Details

Frequently Asked Questions about J.J. Sinclair

What is J.J. Sinclair's role at the current company?

J.J. Sinclair's current role is Retired.

What is J.J. Sinclair's email address?

J.J. Sinclair's email address is jj****@****ihg.com

What schools did J.J. Sinclair attend?

J.J. Sinclair attended Lemoyne-Owen College, University Of Phoenix, Ateneo De Manila University.

What skills is J.J. Sinclair known for?

J.J. Sinclair has skills like Management, Customer Service, Hospitality, Budgets, Leadership, Tourism, Business Development, Strategy, Call Centers, Operations Management, Human Resources, Sales.

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