Jj Smiley
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Jj Smiley Email & Phone Number

Information Technology Service Desk Manager at W.W.Williams
Location: Columbus, Ohio Metropolitan Area, United States 8 work roles 3 schools
1 work email found @castoinfo.com 2 phones found area 614 LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 2 phones

Work email j****@castoinfo.com
Direct phone (614) ***-****
LinkedIn Profile matched
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Current company
W.W.Williams
Role
Information Technology Service Desk Manager
Location
Columbus, Ohio Metropolitan Area, United States
Company size
469 employees

Who is Jj Smiley? Overview

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Quick answer

Jj Smiley is listed as Information Technology Service Desk Manager at W.W.Williams, a with 469 employees, based in Columbus, Ohio Metropolitan Area, United States. AeroLeads shows a work email signal at castoinfo.com, phone signal with area code 614, and a matched LinkedIn profile for Jj Smiley.

Jj Smiley previously worked as Service Desk Manager at W.W.Williams and Systems Administration Supervisor at Casto. Jj Smiley holds Information Technology from Franklin University.

Company email context

Email format at W.W.Williams

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{first_initial}{last}@castoinfo.com
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AeroLeads found 1 current-domain work email signal for Jj Smiley. Compare company email patterns before reaching out.

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Profile bio

About Jj Smiley

I am a Service Desk Manager at W.W. Williams, a leading provider of diesel engine repair and power generation services. I have more than 20 years of experience in IT support administration and customer service, and I lead a team of three IT technicians who support over 1,000 remote and local associates across the country.My core competencies include PC and Mac systems administration, Exchange email, VoIP, backup, and remote systems. I also have project and vendor management skills, and I use business intelligence and ServiceNow tools to streamline IT operations and enhance team coordination. My mission is to deliver IT solutions that empower the business goals of the organizations I work with, using the best customer service possible.

Listed skills include Team Management, Customer Experience, Customer Experience Management, Technical Support, and 43 others.

Current workplace

Jj Smiley's current company

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W.W.Williams
W.W.Williams
Information Technology Service Desk Manager
dublin, ohio, united states
Website
wwwilliams.com
Employees
469
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Company profile
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8 roles · 31 years

Jj Smiley work experience

A career timeline built from the work history available for this profile.

Information Technology Service Desk Manager

W.W.Williams

Columbus, Oh, Us

Service Desk Manager

W.W.Williams

Dublin, Ohio, United States

Managing team of three IT support technicians, supporting over 1,000 remote and local associates across the country. We love to help, and it shows!

Systems Administration Supervisor

Casto

Columbus, Ohio, United States

Managed team of 3 service desk technicians, supporting over 400 employees in Ohio, North Carolina, and Florida. Our team's focus was delivering high quality customer service, with prompt and knowledgeable IT support.

Jan 2019 - Nov 2022

International Business Operations Administrator

Highlights For Children

Columbus, Ohio Area

Maintain and organize a Salesforce database of over 800 international accounts.Design Salesforce objects, processes, and page layouts, serving as department's main Salesforcesupport.Create Salesforce business process documentation and training for Sales Support staff.Review Highlights Library distributor requests to implement platform enhancement recommendations.Research and resolve issues regarding end-user use of Highlights Library platform.Implement Highlights Library… Show more Maintain and organize a Salesforce database of over 800 international accounts.Design Salesforce objects, processes, and page layouts, serving as department's main Salesforcesupport.Create Salesforce business process documentation and training for Sales Support staff.Review Highlights Library distributor requests to implement platform enhancement recommendations.Research and resolve issues regarding end-user use of Highlights Library platform.Implement Highlights Library partner training and supervise platform integration process for new partners.Communicate regularly with territory, regional and strategic sales associates for daily support and strategic planning for accounts.Deliver a high level of service to customers and partners to maintain and extend the relationships for future business opportunities. Show less

Jul 2017 - Jan 2019

Service Desk Manager

Highlights For Children

Columbus, Ohio Area

Team leadership, administration, troubleshooting, and maintenance of Enterprise systems including PC, Mac, VoIP, remote, and servers. Project management of system upgrades and maintenance, application installs as well as IT vendor management. Focus on customer engagement, business relationships, training, and team development.Project manager for a number of Enterprise initiatives, including: Microsoft Exchange Online Protection Migration, Office 2013 migration, successful migration and… Show more Team leadership, administration, troubleshooting, and maintenance of Enterprise systems including PC, Mac, VoIP, remote, and servers. Project management of system upgrades and maintenance, application installs as well as IT vendor management. Focus on customer engagement, business relationships, training, and team development.Project manager for a number of Enterprise initiatives, including: Microsoft Exchange Online Protection Migration, Office 2013 migration, successful migration and maintenance of 75 sales laptops from Windows 7 Professional to Enterprise, Customer Contact Center online web chat system, replacement of 32 Customer Contact Center PCs, and VoIP server software upgrades. Show less

Nov 2008 - Jul 2017

Pc Support Specialist

Butler Animal Health Supply

Dublin, Oh

Troubleshooting, configuration, and support of associates' PC hardware and software, VoIP phone installation, desktop imaging, domain account maintenance, smartphone/PDA support and configuration.

2007 - 2008 ~1 yr

Desktop Analyst

L Brands

Columbus, Ohio Area

New user computer builds, end-user desktop support, software/hardware maintenance, telecom/smartphone support, Microsoft Systems Management Server administration.

1999 - 2006 ~7 yrs

Technical Support Supervisor

Winbook Computer Corporation

Columbus, Ohio Area

Provided technical leadership and supervised 8-member phone-support team, administered customer complaint calls and advanced technical problem solving, conducted regular performance evaluations of team members, administered hardware and software evaluation projects.

1996 - 1999 ~3 yrs
Team & coworkers

Colleagues at W.W.Williams

Other employees you can reach at wwwilliams.com. View company contacts for 469 employees →

JS Jurich Steven Jurich Steven Colleague at W.W.WilliamsPeoria, Arizona, United States View → KS Kim Shippey Kim Shippey Colleague at W.W.WilliamsAlbany, Georgia, United States View → GB Gerard Barnes Gerard Barnes Colleague at W.W.WilliamsGrand Rapids, Michigan, United States View → ME Macintyre Ed Macintyre Ed Colleague at W.W.WilliamsBrunswick, Ohio, United States View → LE Loitz Edward Loitz Edward Colleague at W.W.WilliamsSavannah, Georgia, United States View → EL Elaine Leffel Elaine Leffel Colleague at W.W.WilliamsDublin, Ohio, United States View → DW Doug Winner Doug Winner Colleague at W.W.WilliamsFairfield, Ohio, United States View → AD Allen Daniel Allen Daniel Colleague at W.W.WilliamsAtlanta Metropolitan Area, United States View → JB Jason Bolen Jason Bolen Colleague at W.W.WilliamsGreater Phoenix Area, United States View → NG Nicholas Gutbrod Nicholas Gutbrod Colleague at W.W.WilliamsColumbus, Ohio Metropolitan Area, United States View →
3 education records

Jj Smiley education

FAQ

Frequently asked questions about Jj Smiley

Quick answers generated from the profile data available on this page.

What company does Jj Smiley work for?

Jj Smiley works for W.W.Williams.

What is Jj Smiley's role at W.W.Williams?

Jj Smiley is listed as Information Technology Service Desk Manager at W.W.Williams.

What is Jj Smiley's email address?

AeroLeads has found 1 work email signal at @castoinfo.com for Jj Smiley at W.W.Williams.

What is Jj Smiley's phone number?

AeroLeads has found 2 phone signal(s) with area code 614 for Jj Smiley at W.W.Williams.

Where is Jj Smiley based?

Jj Smiley is based in Columbus, Ohio Metropolitan Area, United States while working with W.W.Williams.

What companies has Jj Smiley worked for?

Jj Smiley has worked for W.W.Williams, Casto, Highlights For Children, Butler Animal Health Supply, and L Brands.

Who are Jj Smiley's colleagues at W.W.Williams?

Jj Smiley's colleagues at W.W.Williams include Jurich Steven, Kim Shippey, Gerard Barnes, Macintyre Ed, and Loitz Edward.

How can I contact Jj Smiley?

You can use AeroLeads to view verified contact signals for Jj Smiley at W.W.Williams, including work email, phone, and LinkedIn data when available.

What schools did Jj Smiley attend?

Jj Smiley holds Information Technology from Franklin University.

What skills is Jj Smiley known for?

Jj Smiley is listed with skills including Team Management, Customer Experience, Customer Experience Management, Technical Support, Mac, Troubleshooting, Voip, and System Administration.

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