Jesse Springer, Crisc, Crm, Bpm Email & Phone Number

Richmond, Va, Us

Richmond, Virginia, United States

First line of defense risk professional leading our GCO Consumer and Small Business Banking Issue Management team.This team support the successful and sustainable remediation of issues with our CSBB line of business. Along with senior level and board level issues remediation reporting.

Richmond, Virginia, United States

First-line of defense risk, compliance, and governance officer. Executing risk and controls self-assessment (RCSA) process for the Consumer and Small Business Banking division. • Restructured and implemented the risk and controls self-assessment (RCSA) process for the Consumer and Small Business Banking division.• Validated and provided effective challenge on 70+ remediation plans resulting 100% on-time closure

Central Virginia

Level 3 Certified US Lacrosse Official

United States

Responsible for executing several risk programs including the risk and controls self-assessment (RCSA) process for Partnership Card, as well as all US Card Partnerships Regulatory interactions (OCC, FRB, FINRA, and CFPB) and 3rd Line Audits. Responsible for overseeing and reviewing regulatory and audit responses across the full lifecycle, including facilitating integration and prioritization of various regulatory commitments into proactive risk management efforts, in collaboration with other risk partners.• Centralized regulatory and exam management across multiple business units to achieve a 50% efficiency gain and streamlining the handling of requests resulting 95%+ on-time delivery.• Restructured and streamlined the handling of several large-scale risk programs resulting greater risk identification and mitigation across the Partnerships Card portfolio.

Richmond, Virginia, United States

Responsible for Regulatory interactions (OCC, FRB, FINRA, and CFPB) for our technology, digital, brand, growth ventures, workplace solutions, corporate security, and enterprise supplier management divisions. Responsible for overseeing and reviewing regulatory response across the full lifecycle, including facilitating integration and prioritization of various regulatory commitments into proactive risk management efforts, in collaboration with other risk partners.• Implemented strategic changes, resulting in a 35% improvement in operational efficiency and overall effectiveness. • Consistently surpassed performance expectations, leading to a 20% increase in productivity and task accomplishment. • Collaborated effectively across multiple organizations such as Operational Risk Management, Enterprise Risk Management, Compliance, Business Risk Offices, Operational Risk Sub-Steward organizations, Information Technology, Basel Programs, Internal Audits, Regulator Relations, etc. to achieve objectives.

Richmond, Virginia Area

Responsible for Regulatory interactions (OCC, FRB, FINRA and CFPB) for our technology, digital, brand, growth ventures, workplace solutions, corporate security and enterprise supplier management divisions. Responsible for overseeing and reviewing regulatory response across the full lifecycle, including facilitating integration and prioritization of various regulatory commitment into proactive risk management effort, in collaboration with other risk partners.Provides proactive and on-going regulatory intelligence to the divisions to ensure they remain well-managed. Responsible for autonomous coordination and drafting of internal communications and briefs for BAU regulator meetings, attending meetings with regulators, drafting meeting notes, updating regulators on recent developments, updating reporting and ensuring completion of any follow up actions after the meetings. Contributes to a readiness assessment of the end to end process being examined to identify any control gaps or weaknesses, potential issues and potential emerging risks. Readiness assessment includes:- Review of regulatory handbooks/standard testing questions (e.g., OCC Exam Handbooks, FFIEC Handbook, CFPB Exam Manual)- Review of any recent regulatory guidance or regulatory changes issued- Review of any open and closed issues arising from past regulatory exams, internal audits, credit reviews or self-identified issuesResponsible for applying analytical and delivery skills to the business’s highest profile Risk Management projects. Partnered across Enterprise Services Groups to develop and support cutting-edge Risk solutions in a manner that supports innovation and protects our customers, shareholders, and associates. Partnered with peers and senior leaders, second and third lines of defense, as well as lines of business to drive organizational change in order to better manage the Company’s risk in an open, collaborative environment where new ideas and solutions are both welcomed and rewarded.

Richmond, Virginia Area

Responsible for the Loss Mitigation risk workstream including the Control Front Door Process, Collections Anomalies Process, Collections Steering Committee, SLQ2CQ FMEA creation and Card BRO Liaison. Partnered with the Card BRO to incorporate BARR risks within the Command Center workstream as well as facilitating risk assessments, PHAT and IV&V assessments at the process level. Collections PMO Governance process owner tracking project compliance to Legal and Compliance Office Hours, NILC, NPMIG 2.0, SCALE and Credit Risk forums. Partnered and consulted on behalf of the business to create project risk assessments and monitor and control plans. Maintained the Collections laws and regulations continuous training initiate to keep our customers and stakeholders up to date with the current regulatory and legal environment. Worked closely with 2nd and 3rd lines of defense to deliver on audit and independent control requests including design effectiveness testing. Created the Collections Process Risk Scorecards to effectively report holistic risk to a senior audience. Led the effort to create high FMEA confidence and led deep dive FMEA sessions at the process level were appropriate. Process owner of the Collections Anomalies Process designed to identify, investigate, decision and report risk including root cause analysis and retrospectives to ensure the proactive risk agenda remains always on”.

Richmond, Virginia Area

Responsible for collecting data, measuring performance against requirements and reporting on process performance to senior leadership and executives. Responsible for process infrastructure and centralized oversight as well as identifying and implementing process improvements and driving issue resolution/risk mitigation activities. Developed and maintained formal process documentation including procedures and process flow diagrams. Subject matter expert to effectively partner with project customers to achieve desired outcome and improvement by clarifying needs and providing appropriate solutions. Drove to the well managed agenda while being responsible for cross functional processes, find process gaps and suggest improvements. • Documented processes, participated in projects, managed day to day process activities (created project reports, presentations, business cases, and diagrams)• Met with key stakeholders or performers required to complete the work• Planned objectives/required actions to complete a project or process redesign effort (evaluated solutions and resources, assessed current state)• Drove visual process management agenda, responded to audit requests, participated in risk event/defect management

Richmond, Virginia Area

Objectives of the role are to contribute to the design, deployment, and refinement of an enterprise-wide Operational Risk Management (ORM) framework and set of methods to identify and manage operational risk. Methods may pertain to one or more components of the ORM framework such as Governance, Risk Control Self Assessment, Scenario Analysis, Key Risk Indicators, Risk Appetite, and Emerging Risk. Methods can be deployed using a number of vehicles including policies, standards, procedures, guidelines, processes, tools, templates, technology, and training Responsibilities: •Understand, document and analyze current state capabilities regarding one or more ORM methods. Leverage industry benchmarking to determine best practices and lessons learned regarding components of the ORM framework. Develop multigenerational plans and means of iterative deployment that deliver functionality/value over time. •Write and revise documents such as policies, standards, procedures, and guidelines. Develop and enhance processes, tools, templates, and job aides. Write, contribute to, edit, and deliver presentations that aide in the design, development, refinement, and usage of ORM methods. •Collaborate effectively across multiple organizations such as Operational Risk Management, Enterprise Risk Management, Compliance, Business Risk Offices, Operational Risk Sub-Steward organizations, Information Technology, Basel Program, Internal Audit, Regulator Relations, etc. to achieve objectives.

Richmond, Va

Accountable for the day-to-day implementation of risk management activities to ensure the delivery of quality and cost-efficient services to customers. • Successfully led the effort to standardize the current Risk and Compliance Dashboard for all nine lines of business. Resulted in a 70% reduction in past due compliance tasks for 2012. • Reduced overall past due compliance within Card IT by 64% in 2012.• Successfully led the effort as the Project Manager to create and develop the Risk and Compliance Dashboard within SharePoint. With this automation the level of effort to create the dashboard was reduced 70 hours a week/280 hours a month. • Led the cleanup effort for all of the Shared Email Mailboxes within the IT Risk office resulting in a reduction of 25% and adding better clarity and efficiencies around their use. • Supported enterprise-wide compliance with enterprise standards, processes and policies. • Contributed to and implemented appropriate risk management processes and practices for establishing a well-managed IT Application Control environment. Evaluated the controls and catalogs for completeness and efficiency – both across the division and across the enterprise.• Provided strategic insight towards developing and evolving the Risk and Controls function. Influenced teams to enhance risk management practices and minimize IT risk exposure. • Partnered closely with Card IT platform managers that ensured appropriate awareness and execution of risk management processes. • Partnered with Card IT customers to understand needs and requirements. Provided recommendations and improvements to processes, and projects.• Implemented new compliance or risk initiatives sponsored at a corporate or division level resulting in reduced risk within the lines of business. •Prepared for, coordinated, and responded to internal and external audits to ensure management responses were appropriate.

Portsmouth, Va

Norfolk, Va

Associate in Insurance Services - AISAssociate in Insurance Claims - AIC

Executive Education, Power And Leadership

Bs, Biology

Activities and Societies: Theta Chi Fraternity

Education record

Activities and Societies: Latin Club, Football, Lacrosse, Band