Working towards IT Certifications through CompTIA and Cisco

• Trained and mentored team members in company policies and led by example to promote company mission and values• Controlled team behavior and daily activities through effective disciplinary and motivational measures.• Processed all payroll entries for shift and 3 satellite offices• Trained fellow supervisors in use of Valiant Vision Payroll reducing payroll discrepancies by 50%• Implemented Excel based scheduling system that decreased unnecessary overtime by 20%

• Managed daily operations of protective service contract for US Department of Justice• Located, evaluated and contracted vendors to meet supply needs at a 10% savings over previous vendors• Liaised with government stakeholders concerning project details and deliverables• Widened use of computer systems and software to write correspondence, track metrics and produce data-driven reports• Maintained Contractor Performance Assessment Reporting score of 90% or higher monthly

• Managed daily operations of protective service contract for US Department of Justice• Located, evaluated and contracted vendors to meet supply needs at a 10% savings over previous vendors• Liaised with government stakeholders concerning project details and deliverables• Widened use of computer systems and software to write correspondence, track metrics and produce data-driven reports• Maintained Contractor Performance Assessment Reporting score of 90% or higher monthly

• Created new Excel-based scheduling system, at no cost to the company, that decreased unnecessary overtime by over 15%• Streamlined procurement process based on best value principles resulting in 50% faster delivery• Enforced and executed quality reviews to appease stakeholders• Prepared and reviewed operational reports and schedules to ensure 100% accuracy and efficiency• Acquired, distributed and stored supplies• Organized files and records maintaining 100% contract and FOIA requirements

• Controlled team behavior and daily activities through effective disciplinary and motivational measures• Cemented employee understanding of job duties and performance objectives with training programs• Trained and mentored team members in company policies and led by example to promote company mission and values• Responded to 100% of client concerns or issues promptly and professionally