Jacob R. Email & Phone Number

Amarillo, Texas, United States

*Manage large amounts of incoming phone callsand generate sales leads*Identify and assess customers’ needs to achieve satisfaction*Build sustainable relationships and trust with customer accounts through open and interactive communication*Provide accurate, valid and complete information by using the right methods/tools*Meet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution*Keep records of customer interactions, process customer accounts and file documents*Follow communication procedures, guidelines and policies*Take the extra mile to engage customers

Hereford, Texas, United States

*Manage all aspects of verifying incoming items and outgoing customer material release orders*Unload inventory from pallets to prepare for sales floor.*Utilize PPE, maintain high level of safety, and communicate in a team environment.*Perform check list of logistics for equipment, personnel, and training on computer spreadsheets/databases, using specialize tracking software.*Prepare necessary documentation (automate and manual) to track equipment shortage.

Hereford, Texas, United States

*Drives a culture of “Do It Safe, Do It Right the First Time” with actions and words on a daily basis.*Safely and efficiently performs assigned processes to meet the required daily logistics activities.*Collaborates and communicates with logistics technicians, customer service representatives, quality personnel, and others involved in the shipment and receipt of products about information related to the shipment.*Compiles carrier and route assignments.*Tracks, traces, and updates the status of shipments.*Successfully conducts and completes all assigned trainings.*Participates in continuous improvement training and trains others.*Oversees hazardous waste storage areas, hazardous waste documentation, equipment, and procedures.*Understands and follows proper spills and emergency cleanup procedures.*Prepares hazardous waste shipments, including proper labeling of all hazardous waste.*Provides additional backup support for shipping and receiving departments.

Hereford, Texas, United States

*Maintain metrics data to assess performance and implement improvements*Comply with laws, regulations and ISO requirements.*Consulting with IT managers and other departments as required.*Providing IT assistance to staff and customers.*Training end-users on hardware functionality and software programs.*Resolving logged errors in a timely manner.*Monitoring hardware, software, and system performance metrics.*Updating computer software. as well as upgrading hardware and systems.*Documenting processes and performing diagnostic tests.*Keeping track of technological advancements and trends in IT support.

Hereford Texas

*Ensure inventory accuracy through the completion of effective inventory control techniques including Internal Audits, Cycle Counts, and Physical Inventory*Assist in the development of localized policies and procedures as related to the control of production inventory*Work with Operations personnel to ensure a clear shared understanding of the importance of inventory accuracy*Work with the Quality Department to ensure damaged product is accurately captured and removed from inventory*Perform scheduled and unscheduled audits of production kits to ensure count integrity*Perform scheduled cycle counts and participate in or coordinate yearly physical inventories*Strategically plan and manage logistics, warehouse, transportation and customer services*Direct, optimize and coordinate full order cycle*Liaise and negotiate with suppliers, manufacturers, retailers and consumers*Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency*Arrange warehouse, catalog goods, plan routes and process shipments*Resolve any arising problems or complaints*Supervise, coach and train warehouse workforce*Meet cost, productivity, accuracy and timeliness targets

Hereford, Texas

*Read catalogs, computer displays in order to determine replacement partstock numbers and prices.*Determine replacement parts required, according to inspections of old parts, customer requests, orcustomers' descriptions of malfunctions.*Receive and fill telephone orders for parts.*Fill customer orders from stock.*Prepare sales slips or sales contracts.*Receive payment or obtain credit authorization.*Take inventory of stock.*Advise customers on substitution or modification of parts when identical replacements are notavailable.*Examine returned parts for defects, and exchange defective parts or refund money.*Mark and store parts in stockrooms according to prearranged systems.*Discuss use and features of various parts, based on knowledge of machines or equipment.*Demonstrate equipment to customers and explain functioning of equipment.*Place new merchandise on display.*Measure parts, using precision measuring instruments, in order to determine whether similar partsmay be machined to required sizes.*Repair parts or equipment.

Hereford, Texas, United States

Hereford, Texas