Gallabox empowers businesses to manage their sales conversions on WhatsApp, putting an end to poor conversions and broken customer experience using legacy tools

Sulekha is one of India’s best-known consumer Internet companies and has transformed Local Services through a powerful need-fulfillment and monetization platform serving millions of users and a vast number of local SMBs in 40 cities. Sulekha is a venture-funded, profitable enterprise.I manage the India business of Sulekha, a 1,000-member organization drawn from Product Development, Marketing, Sales and Customer Service, a business that I launched in 2007 and led the building of teams, processes, systems and tools. The focus areas of my role as Business Head include o Asset monetizationo Pricing o Sales performance o Operating costs’ management o Customer – Platform metricso Delivering customer RoI o Building a 'winning' work culture

• Responsible for the Local search product and value delivery• Led a team consisting of product development, analytics, user support, online/search marketing, customer service and retention • Conceptualized and launched the “Guaranteed Leads” service supported by strong back-end user hand-holding processes and customer management processes that led to the eventual creation of the competitive business model for Sulekha• The Guaranteed Leads model innovation helped make Sulekha the most popular online Local search service in India

• Product lines included pay-phone, calling cards and rural telephony.• Grew annualized revenues by over 4 times in a 24-month period despite the fact that the payphone business was operating in a fiercely competitive environment and also under strain owing to the rapid growth of mobile phone penetration.• As a result of several marketing and field level innovations, Tata Indicom’s payphone business was a market leader in most markets in Tamil Nadu and Kerala. • Developed a strong team of marketing, sales/operations, customer-care, service, supply chain & training to achieve organizational goals.

Regional Manager, Sify Broadband: Jul 2003 – Feb 2005 ­Marketing Manager, iWay chain of cyber cafes: Dec 2002 – Jun 2003Marketing Manager, Sify.com: Dec 1999 – Nov 2002­Marketing Communications Manager, Sify: June 1999 – Nov 1999