Katherine Nino Silva work email
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Katherine Nino Silva personal email
EU/US dual citizenship - Results-driven, versatile and analytical leader with over 15 years of experience with efficient execution in driving revenue operations and GTM strategy in dynamic, fast-paced tech settings. Passionate about leading and developing high-performing teams, and optimizing processes within technology and SaaS environments.Proven track record of driving transformation, translating company vision into actionable strategies, leveraging data-driven insights and advanced technology to enhance revenue generation and retention, improve efficiency, and support business growth. Adept at fostering cross-functional collaboration, and aligning operational strategies with business objectives to achieve long-term success.High Impact AchievementsSupported revenue >110% growth and IPO launch through process optimization and data-driven strategiesManaged a global budget of over $50M, delivering operational efficiencies and cost savings.Developed and implemented a Client Health Model, reducing attrition by 40%Co-led operational teams through two M&A evaluations and implemented strategic projects that simplified processes and minimized operational risk.Designed and implemented comprehensive KPI reporting suite for Sales and Client Support, providing actionable insights that enabled data-driven decision-making Improved NPS by 10 points through 'Voice of Customer' program redesignSkillsGo-To-Market (GTM) Strategy & Execution Project and Program ManagementCross-Functional Collaboration & CommunicationKPI Development & Reporting & Analytics CRM (Salesforce, HubSpot), CPQ & Tech Stack Implementation & ManagementProcess Optimization & Automation & Change ManagementAnnual Planning & Resource Optimization Multicultural Team Leadership & Development Stakeholder ManagementMerger & Acquisitions (M&A) Project ManagementEnglish and Spanish (Fluent/Native) / Italian (Moderate) / French (Basic)
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Svp Revenue OperationsWizelineMadrid, Es
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Vp Revenue Operations & EnablementMakosi Feb 2023 - PresentNew York, New York, Us▪ Led, mentored and developed a high performing international operations team focused on process and system optimization, KPI reporting and analytics, enablement and change management▪ Spearheaded the development and execution of global GTM strategies, collaborating with senior leaders across Product, IT, Marketing, FP&A and Legal teams resulting in >%5 increase in revenue▪ Led the selection, negotiation, and implementation of CRM, CPQ and tech stack tools, ensuring seamless integration and reducing operating costs by over 30%▪ Collaborated with C-level leaders to set territory planning, segmentation strategies, revenue targets, compensation plans and pricing strategy driving alignment and operational efficiency▪ Developed a Client Health Score model, QBR playbook and NPS Survey process for proactive client management and organizational visibility enhancement▪ Partnered with CEO to translate company strategy into actionable steps for growth and provided regular reporting on company operations, targets, revenue, and KPIs, ensuring informed decision-making -
Vp Global Sales & Client OperationsSterling Aug 2018 - Nov 2022Independence, Ohio, Us▪ Managed and developed a global team focused on operational excellence and scalability, ensuring the effective deployment of sales, delivery and client success strategies across the US and EMEA.▪ Led the design and implementation of a comprehensive KPI reporting suite to drive GTM strategy and organizational performance across multiple regions.▪ Partnered with Product and IT teams to assess and implement automation and process improvement solutions, achieving significant efficiency (~20%) and data accuracy (~35%) improvements▪ Partnered with C-level executives to identify and execute strategic transformation projects that enhanced market segmentation, territory design, and quota setting. -
Avp Global Client Services OperationsSterling Dec 2014 - Jul 2018Independence, Ohio, Us▪ Lead a high-performing team, fostering positive culture, continuous improvement, and inclusivity.▪ Co-led M&A project initiatives focusing on the integration of operational procedures, resource planning and KPI alignment during mergers and acquisitions (M&A)▪ Designed and implemented customer satisfaction and capacity planning strategies leading to a 20% improvement in service delivery metrics.▪ Design and implemented a compensation plan focused on revenue, retention and client health goals aligned with quality and cost effectiveness based capacity models
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Operations AdvisorMimask Apr 2020 - Aug 2022Madrid, Es▪ Supported operational establishment for an EU medical equipment production line during the COVID-19 crisis, opening the Spanish B2B sales channel and reducing operating costs by over 35% -
Senior Performance Operations ManagerAt&T Sep 2009 - Dec 2014Dallas, Tx, Us▪ Led cross-functional team that generated ~$18M (7%) in annual savings: >20% call volume reduction, ~1% FCR improvement and >1 min AHT ▪ Led global cross-functional team generating >$6M cost avoidance through process simplification and >4% repeat rate improvement▪ Generated >$2.6M annualized savings from 10% productivity improvement and 3% quality increase▪ Developed and implemented ticket coding strategy to improve data standardization and analysis
Katherine Nino Silva Skills
Katherine Nino Silva Education Details
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Mercer UniversityIndustrial Engineering -
At&T Leadership CenterCertification
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Colegio Internacional Sek - EcuadorInternational Baccalaureate
Frequently Asked Questions about Katherine Nino Silva
What company does Katherine Nino Silva work for?
Katherine Nino Silva works for Wizeline
What is Katherine Nino Silva's role at the current company?
Katherine Nino Silva's current role is SVP Revenue Operations.
What is Katherine Nino Silva's email address?
Katherine Nino Silva's email address is ka****@****eck.com
What schools did Katherine Nino Silva attend?
Katherine Nino Silva attended Mercer University, At&t Leadership Center, Colegio Internacional Sek - Ecuador.
What skills is Katherine Nino Silva known for?
Katherine Nino Silva has skills like Process Improvement, Cross Functional Team Leadership, Vendor Management, Six Sigma, Management, Project Management, Leadership, Business Process, Outsourcing, Call Center, Call Centers, Program Management.
Who are Katherine Nino Silva's colleagues?
Katherine Nino Silva's colleagues are Jorge Contreras Aviña, Oscar Mejía, Carlos Alberto Zuñiga Nava, Oscar Amaya Gomez, Paco Mojica, Emmanuel Rubio Pintor, Oscar G..
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