Jonathan Kaylor Email & Phone Number

Gilbert, SC, US

Rock Hill, South Carolina, US

* Monitor and maintain the wired/wireless and storage network operations throughout all facilities as well as firewalls, Intrusion Prevention Systems, SSL VPN, Web Proxy and other Security Appliances.* Perform throughput analysis, problem solving, and infrastructure planning with the potential to affect the successful execution of business transactions.*.

Rock Hill, South Carolina, US

• Perform maintenance on core, transport, access and headend equipment
• Troubleshoot and diagnose internal and external network problems
• Monitor and test network performance for troubleshooting and planning
• Install or replace equipment in Central Office, headend and remote sites related to projects or troubles
• Install, document, test and maintain fiber, ethernet, and copper circuits
• Maintain records of inventory and configuration of Central Office equipment

Augusta, GA, US

• Provide both on-site and remote technical service and maintenance related to all technologies including workstations, peripherals, network equipment, servers, and applications
• Perform systems administration tasks on desktop and server systems connected to local and wide area network using tools such as Active Directory, Vmware Vsphere 5, and Group Policy Manager
• Update and create system documentation and provides detailed notes in a ticketing system and documentation repository for future reference
• Assist and train clients in proper use of servers, computers, peripherals, and software
• Perform overnight and weekend on call rotations to monitor for any outages and issues that arise and resolve in a timely manner
• Manage contact with vendors for product support, warranty claims, dispatches and repairs

Columbia, SC, US

• Monitor, research and resolve network alarms for circuits outside normal business hours
• Monitor and test circuits using NetAnalyst software
• Map circuits for monitoring and testing using TransNav software
• Setup and monitor bandwidth for customers using Solarwinds NPM and Bandwidth gauges
• Research and resolve trouble tickets and network alarms related to Cisco, Adtran, ADVA, Hatteras and Alcatel-Lucent equipment using both CLI and GUI interfaces
• Make changes and adjustments to hosted VOIP phones using the Broadsoft VOIP management software as requested by customers

Austin, Texas, US

• Work with customers to troubleshoot and resolve complex product issues on small to enterprise level Cisco networks consisting of Cisco Catalyst switches, Cisco Access Points, Cisco ASA Firewalls, and Cisco Routers.
• Analysis and monitoring of routing and traffic patterns on client networks through the use of tools such as PRTG and SNMP to poll data from Cisco devices at customer sites
• Coordinate changes to the configuration of Cisco devices at both the core and customer sites for Moves, Adds and Changes work
• Identify and resolve complex network problems for the customer within the time frames set in Service Level Agreements
• Escalation of critical issues to appropriate department, vendor or ISP
• Implementation and troubleshooting of BGP, EIGRP, ACL, NAT, MPLS, DHCP, VPN and Cryptography on Cisco devices

• Installation of VOIP, Cable and Internet services onsite to businesses and residences per work orders
• Fiber and cable internet, phone and cable TV troubleshooting for end users
• Adhering to scheduled time and labor guidelines as scheduled for the day while accounting for time and materials used
• Coordinating with local office personal for upgrades while on site

• Tier 1 and 2 Technical Support of the HFC (Hybrid Fiber Coaxial) Network for end user business level technical problems
• Fiber, VOIP, and Matrix phone service troubleshooting for end users business technical problems
• Billing support for the customer ensuring that invoices were completed and all questions were answered in a timely and accurate manner
• Scheduling and tracking of field technicians for onsite repairs and coordinating with local office personal for new sales leads through SalesForce

Washington, DC, US

• Support the establishment, maintenance and control of transportation throughput systems on aircraft landing zones, ports (air and sea), and terminals (rail, truck, and container)
• Supervision and accountability for 3 or more Marines while serving as a Fire Team Leader mentoring junior Marines in their military and personal life
• Supervision and accountability for equipment and vehicles for operational support and ability to multitask and adapt in a fast paced and stressful environment
• Held position of Transient Billeting Coordinator in Camp Al Taqqadum, Iraq
• Deployed in support of Operation Iraqi Freedom from 2006 to 2007, awarded the Iraqi Campaign Medal
• Deployed in support of Operation Enduring Freedom and Operation Noble Eagle from 2003 to 2004, Unit awarded a Navy Unit Citation for outstanding service

Associate Of Science (A.S.), System, Networking, And Lan/Wan Management/Manager

Education record