Jonathan Kaylor Email & Phone Number

Gilbert, Sc, Us

Rock Hill, South Carolina, Us

* Monitor and maintain the wired/wireless and storage network operations throughout all facilities as well as firewalls, Intrusion Prevention Systems, SSL VPN, Web Proxy and other Security Appliances.* Perform throughput analysis, problem solving, and infrastructure planning with the potential to affect the successful execution of business transactions.* Design and deploy and configure company LAN's, WANs, and wireless networks including routers, hubs, switches, firewalls and other hardware.* Identify and communicate problems and opportunities for improvement in the infrastructure and technology as they arise.* Conduct research on network products, services, protocols, and standards to remain abreast of developments in the networking industry.* Create and maintain network infrastructure/topology documentation.* Adhere to project deadlines and proactively manage communications with peers and management; support other IT teams when they are trouble shooting issues.* Provide operational support through monitoring and troubleshooting to ensure availability, performance and recoverability of IT infrastructure.* Provide 24 X 7 on-call support in a predefined rotation; attend production meetings while on-call to maintain awareness of issues and change requests. * Assure business continuity by participating in deployment planning and targeting approaches that maximize system availability to the business.Enforce and implement corporate and IT department policies and procedures for wired/wireless infrastructure access to network resources, internet, and other necessary functions.

Rock Hill, South Carolina, Us

• Perform maintenance on core, transport, access and headend equipment• Troubleshoot and diagnose internal and external network problems• Monitor and test network performance for troubleshooting and planning• Install or replace equipment in Central Office, headend and remote sites related to projects or troubles• Install, document, test and maintain fiber, ethernet, and copper circuits• Maintain records of inventory and configuration of Central Office equipment• Install, test and maintain DC power equipment including rectifiers, UPS and battery backup systems• Provide guidance to Network Technician I and assist with escalations from other work groups

Augusta, Ga, Us

•Provide both on-site and remote technical service and maintenance related to all technologies including workstations, peripherals, network equipment, servers, and applications•Perform systems administration tasks on desktop and server systems connected to local and wide area network using tools such as Active Directory, Vmware Vsphere 5, and Group Policy Manager•Update and create system documentation and provides detailed notes in a ticketing system and documentation repository for future reference•Assist and train clients in proper use of servers, computers, peripherals, and software•Perform overnight and weekend on call rotations to monitor for any outages and issues that arise and resolve in a timely manner•Manage contact with vendors for product support, warranty claims, dispatches and repairs•Follow maintenance checklists to verify standards and compliance of managed environments•Perform installations, updates, and repairs of hardware and software based on customer incidents and requests•Troubleshoot and resolve simple and complex incidents and events using pre-established guidelines and deductive reasoning•Review security incidents and forward to Security Operations for further analysis and forensics when needed•Provide an escalation point for technical assistance to fellow engineers as needed•Manage and maintain VOIP solutions for multiple clients and serve as a SME on these systems•Fulfil other duties and assignments as necessary for a Managed Solutions Provider

Columbia, Sc, Us

• Monitor, research and resolve network alarms for circuits outside normal business hours• Monitor and test circuits using NetAnalyst software • Map circuits for monitoring and testing using TransNav software • Setup and monitor bandwidth for customers using Solarwinds NPM and Bandwidth gauges• Research and resolve trouble tickets and network alarms related to Cisco, Adtran, ADVA, Hatteras and Alcatel-Lucent equipment using both CLI and GUI interfaces• Make changes and adjustments to hosted VOIP phones using the Broadsoft VOIP management software as requested by customers• Track trouble tickets during entire life cycle using Remedy ticketing software• Research issues that relate to the Alcatel-Lucent Telica Switch using Plexview software• Trace and troubleshoot routing and circuit issues using Alcatel-Lucent Core Router configurations and command line management• Use of NexOSS TransNexus software for fraud prevention to prevent unnecessary charges to the company and customer as well as making carrier routing changes to resolve long distance routing problems• Research issues using Metaview software to track and trace call routing for SIP calls relating to issues from internal and external clients• Research and resolve call routing to reciprocal carriers using Tekelec Network Software Platform to see SS7 Point codes and call traces• Use of Plexview software to monitor and troubleshoot ISDN, CAS, and SIP interfaces to customer equipment• Troubleshoot PRI issues by utilizing D channel monitoring and PRI configuration within Plexview software

Austin, Texas, Us

• Work with customers to troubleshoot and resolve complex product issues on small to enterprise level Cisco networks consisting of Cisco Catalyst switches, Cisco Access Points, Cisco ASA Firewalls, and Cisco Routers using both CLI and GUI interfaces• Analysis and monitoring of routing and traffic patterns on client networks through the use of tools such as PRTG and SNMP to poll data from Cisco devices at customer sites• Coordinate changes to the configuration of Cisco devices at both the core and customer sites for Moves, Adds and Changes work• Identify and resolve complex network problems for the customer within the time frames set in Service Level Agreements• Escalation of critical issues to appropriate department, vendor or ISP• Implementation and troubleshooting of BGP, EIGRP, ACL, NAT, MPLS, DHCP, VPN and Cryptography on Cisco devices• Installation, troubleshooting and maintenance of multiple VLANs on Cisco routers, switches and access points• Tracking and resolution of trouble tickets through entire life cycle to customer satisfaction• Communication with all levels of management and clients from non-technical to expert• Ability to multi-task with strong attention to detail while leveraging solid technical troubleshooting skills• Support of field engineering staff and Experience working remotely, but cooperatively with a distributed network of team members nationwide• Use of Cisco ASDM software to setup, maintain, and troubleshoot issues relating to Cisco ASA firewall• Use of Fortinet manager to troubleshoot remotely for issues related to FortiGate Firewalls installed at client sites

Installation of VOIP, Cable and Internet services onsite to businesses and residences per work orders•Fiber and cable internet, phone and cable TV troubleshooting for end users•Adhering to scheduled time and labor guidelines as scheduled for the day while accounting for time and materials used•Coordinating with local office personal for upgrades while on site

• Tier 1 and 2 Technical Support of the HFC (Hybrid Fiber Coaxial) Network for end user business level technical problems• Fiber, VOIP, and Matrix phone service troubleshooting for end users business technical problems • Billing support for the customer ensuring that invoices were completed and all questions were answered in a timely and accurate manner• Scheduling and tracking of field technicians for onsite repairs and coordinating with local office personal for new sales leads through SalesForce

Washington, Dc, Us

• Support the establishment, maintenance and control of transportation throughput systems on aircraft landing zones, ports (air and sea), and terminals (rail, truck, and container)• Supervision and accountability for 3 or more Marines while serving as a Fire Team Leader mentoring junior Marines in their military and personal life• Supervision and accountability for equipment and vehicles for operational support and ability to multitask and adapt in a fast paced and stressful environment• Held position of Transient Billeting Coordinator in Camp Al Taqqadum, Iraq• Deployed in support of Operation Iraqi Freedom from 2006 to 2007, awarded the Iraqi Campaign Medal• Deployed in support of Operation Enduring Freedom and Operation Noble Eagle from 2003 to 2004, Unit awarded a Navy Unit Citation for outstanding service• Deployed in support of Operation Battle Griffin during February 2005 in cooperation with NATO, received a Certificate of Commendation for outstanding service

Associate Of Science (A.S.), System, Networking, And Lan/Wan Management/Manager

Education record