Jack Cushing Email & Phone Number

Minneapolis, Minnesota, US

Minneapolis, Minnesota, US

Minneapolis, Minnesota, US

London, England, GB

• Post-sale lead responsible for optimizing and enhancing customer experience for 800+ exhibitors and sponsors at three annual global trade shows, including the largest cruise industry event in the world
• Collaborate with 10+ internal cross-functional teams and 5+ external vendor partners to ensure seamless event execution for customer base
• Create and present post-event recaps with recommendations to increase retention and customer satisfaction
• Manage marketing initiatives designed to increase event engagement, attendance and on-site interaction between key customer groups
• Developed and implemented best practices and processes for pilot Customer Success program to streamline the post-sale customer journey and drive results against event business objectives

Denver, Colorado, US

• Managed inbound leads in addition to over 70 existing client accounts with a primary focus on both regional and nationwide construction companies, including flagship construction client
• Provided full-service short-term housing leases for traveling employees of client accounts; responsible for full sales cycle from warm prospecting to ongoing relationship management and support
• Coordinated cross-functional teams to deliver superior service and highest level of customer satisfaction for client customers from initial inquiry date to move out date
• Consistently met or exceeded personal sales goals and client service level agreements pertaining to response times and issue resolution

Minneapolis, MN, US

• Managed client accounts ranging in size from startups to Fortune 500 companies across diverse verticals including sporting goods, grocery, medical, apparel, and manufacturing
• Coordinated outreach and on-boarding campaigns for up to 1500 supplier partners per account onto automated supply chain document trading platform; collaborated cross-functionally to create and distribute communication.
• Functioned as a liaison between client accounts and a team of over 150 SPS Commerce consultants, compiling a weekly customized status report and outlining strategies to drive campaign compliance
• Conceived, developed and executed a new on-boarding process to drive platform adoption which shortened the sales cycle and resulted in over 15% higher adoption rates across all campaigns
• Designed training materials and led monthly sessions for sales teams on key internal business processes

Minneapolis, MN, US

• Qualified inbound customer contacts, tracked leads via Salesforce, and routed opportunities to sales teams
• Developed and implemented a streamlined process for internal lead assignments which shortened the time to first customer contact
• Collaborated with key stakeholders across the organization to define important customer touch points and ensure timely customer contact

Minneapolis, MN, US

• Routed and resolved inbound customer contacts; consistently exceeded customer service goals
• Conducted weekly instructional webinar to educate customers on product features and functionality

• Educated a diverse group of residents in low-income housing on a variety of topics including computer training, employment assistance, and English as a Second Language
• Designed and implemented a program focused on preparing resident teens seeking summer employment while building skills for long-term career success
• Planned and executed a college fair for 50+ residents in partnership with several public and private Minnesota universities