In charge of SEE’s digital asset management & DAM library via Adobe Experience Manager (AEM).

• Maintained and supported digital assets for the digital asset management system, self-service ad-builder, image distribution, and other marketing channels.• Reviewed, approved and uploaded marketing assets, ensuring that they adhered to DAM governance and guidelines. • Ensured taxonomy and metadata standards are adhered to in order to provide efficient search and accurate usage rights. • Provided quality control of digital image content, metadata and asset properties.• Processed assets in a timely manner, which included editing using Adobe Photoshop, uploading assets via the Upload Tool and prepping all assets in AEM (Adobe Experience Manager).• Managed multiple projects at once using Teamwork, Smartsheet, Hyatt Brand Manager, HyattConnect and AEM. • Worked directly with Hyatt stakeholders from around the globe. • Communicated project statuses to Product Development Manager. • Conducted audits of the digital assets to ensure the accurate and continuous organization of assets within the DAM.

•Successfully manages the digital asset manager (DAM) within Adobe Experience Manager, which includes all images for web, tablets and the Royal Caribbean App. •Able to edit all images in Adobe Photoshop to the specification required for all Digital and Royal Caribbean assets, including using Adobe Bridge to add necessary metadata to each asset.•Ability to create contact sheets in Adobe InDesign to showcase new assets added to the DAM. •Successfully created many new collections within shutterstock.com, which are edited properly and added into the DAM in Adobe Experience Manager.•Managed content sourcing and upload to promote shoreexcursions and other onboard revenue products available viaweb and mobile for Royal Caribbean and Celebrity Cruises.Worked to ensure enhancement of corporate-wide medialibrary by way of asset management.•Uploaded new/updated deck maps on three environments in Adobe Experience Manager on specific ships within the fleet. •Added, edited, uploaded and published all new movie posters to be visible in the Royal Caribbean App for all guests on ships in the fleet. •Supported all Digital Managers within the Royal Caribbean Group’s fleet with any asset-related Jira tickets.

• Successfully managed and maintained Royal Caribbean’s mobile application aboard one of RCI’s ships. • Monitored and QA tested app consistently to ensure accurate content and identified potential issues and work with IT Support to resolve quickly. • On board ship representative for development, testing and implementation of digital products for guests and crew. • Ensured all content used is following the brand standards of Royal Caribbean.• Confirmed that new crew members are trained on all vital information regarding the application. • Worked with department heads on board to ensure content is ready and available in the application up to six weeks in advance of embarkation. • Accurately managed daily app content using Adobe Experience Manager and confirm that content is available (~100%) for guests one week prior to embarkation. • Assisted the Communication Specialist with pushing downloads to the application and being available for guests to help with downloading of the application. • Worked with our shoreside team to assist in QA testing of new versions and product features of the application. • Coordinated frequently with department heads to gain feedback and relay both positive and negative observations to the shoreside team.

• Successfully managed all special requests and projects within the Human Resources division. • Created a new, digitally-based exit interview that separated employees can complete to help improve the agency. The platform used will also allow the Human Resources Director to analyze the results, find ways to improve employee satisfaction and minimize separations & terminations. • Created new electronically-fillable forms in DocuSign for employees to use throughout the agency. • Working closely with the HR Director, I created, formatted and finalized all new Standard Operating Procedures (SOPs) within the division of Human Resources and available to utilize from all within the Department of Human Resources. • Used Smartsheet to update and confirm all employees contact information within the Department of Human Services.

• Successfully managed and supported all Interactive TVs, both guests and crew. This included updating TVs to include messages on the home page, updating all content, both on board and films available to both guests and crew, ensuring all advertising and branding guidelines are followed.• Managed all digital signage on board, which covers 200+ screens throughout the ship. These screens include entertainment-related, dining room menus, buffet menus, informative signage for guests and crew, beverage operational screens and more.• Ensured all gangway TVs are prepared prior to arrival at all ports to show the correct Back On Board time for guests and crew.• Successfully assisted all revenue departments by creating new signage to help promote events, sales, activities which boosts revenue for each department.• Successfully used Adobe InDesign, Adobe After Effects, Adobe Premiere and Final Cut Pro X to create both image-based adverts and motion/video-based signage used all throughout the ship.

• Created and managed daily FunTimes and FunHub content updates via Adobe InDesign & SeaMS Content Management System.• Ensured media scheduling and creative/content run according to approved guidelines across onboard marketing channels including Carnival Seaside Theatre, In-Cabin TV, and Digital Signage.• Ensured assets are accurate and consistent across onboard media channels and have the desired production quality and impact.• Responsible for learning the Carnival brand and sub-brands in order to align with content/experience owners on board to understand updates/changes to what has been defined as the guest experience, ensuring it is correctly communicated.• Supported with creation of onboard media manager brand guidelines and training/roll-out.

-Manager of Buffalo Wild Wings- Ridgeland, Mississippi's social media accounts. -Accounts include Facebook, Twitter, Instagram and their text-blast service. -Main responsibility is to promote daily deals and promotions, bring in new customers and respond to the reviews, comments and suggestions of the customers. -Certain promotions include beer specials, food specials and special sporting events throughout each week.-I implemented and managed an interactive beer list system, which is used by the guests via a scan of a QR code. I manage the ever-changing draft and bottle beer list on a daily basis.-I also created a triangle table tent on Adobe Photoshop to promote the QR beer list system, current hiring and weekly specials to assist bringing in more guests.

• Inspect dining and serving areas to ensure cleanliness and proper setup.• Assist with preparing and serving food and beverages.• Ensuring accuracy of food and beverages.• Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.• Operate cash registers to accept payments for food and beverages.• Pre-bus and clean tables after patrons leave. • Handle and manage up to fourteen tables at a time.• Employee of the month: January 2015, June 2015 and July 2015

Tasks included:-Prepare for the live show 2 hours before it starts every weekday-Screen phone calls before patching through to the show-Keep a show log of conversations, topics, and guest interviews-Record and label every hour of the live show onto CD’s each day-Extract audio from live reads onto Sirius XM server, using Adobe Audition-Write a daily blog recap via Word Press on www.covinoandrich.com