Estech Systems, Inc. (ESI)www.esi-estech.com1997 – Present ESI Product Manager (2003-2014)I started ESI as a file clerk. In less than a year I was promoted to shipping and finished goods supervisor because I took the initiative to take over the department when no one else would. Two years later, and after getting my bachelors degree, I was requested to join the Product Management department. In under two years I was promoted to a Product Manager and it’s been a wild and fun ride ever since. As product manager I have worked with various groups and individuals to oversee numerous hardware and software products, from conception to production.My primary responsibilities involve• Requirements discovery• Use case and UI design flow documentation• Technical documentation (user’s guides, overviews)• Contributing to marketing collateral• Release management, which includes overseeing the alpha and beta user groups• Issue and feature management from various entities into and out of engineering• Audio, feature, and functionality testing• Weekly project status reports to senior management• Procurement management for hardware products• Internal product training for various departments• Recorded YouTube “how-to” videos and live or recorded webinars for customer audience• Working with every department – engineering (hardware, software, firmware, UI), System Verification, Purchasing, Sales, Technical Support, Manufacturing, Shipping, Accounting, Senior Management, as well as fellow product managers.• Communicating with foreign and domestic vendors• Leading or contributing to process improvement teams• Investigating and documenting internal processesProducts include business phone systems, Windows-based applications, and system peripherals such as desktop phones.

ESI Finished Goods and Shipping Supervisor (1998-2003)My primary responsibilities included• Receiving inventory from manufacturing• Inventory control• Boxing and shipping of all sales orders• Manage, train, support shipping staff• Enter sales orders into CRM systemKey Accomplishments• Created beta database to manage and track participating resellers and sites• Established Finished Goods standards as product line grew• Released five products, supported the release of several others

Retail - Various (Old Navy, Macy’s, Pier One, Sears)1989 – 1997At each job I was promoted to management or supervisory positions, which included• Scheduling of multiple employees• Operations management for multiple areas• Employee training• Sales goals• Placement of goods; merchandising• Process Improvement teams• Customer interaction for sales and returnsKey Accomplishments• Established stockroom organization standards which were highlighted at Macy’s annual store manager’s conference• Won two sales contests at my first two years at Macy’s• Chosen employee of the month several times during my five-year tenure at Macy’s