Jamie Kelsall Email & Phone Number

Leicester, United Kingdom

According to students, Leicester is one of the best places in the UK to come and study for a geology degree.The vibrant atmosphere reflects the commitment to the best teaching and support for students, combined with world class research published in leading international journals. At the University of Leicester the research income for the past 6 years exceeds £10M, and has strong industrial research and teaching links across the environment, minerals and oil & gas sectors.

Brighton, United Kingdom

Responsibilities: Working within the globally award winning UK customer service centre, as Manager of the Centurion client base, driving the highest levels of customer satisfaction and engagement at the same time as recognising customer needs and recommending/selling additional products and services through American Express' relationship care servicing philosophy; Provide world class service to UK cardmembers, driving spend, loyalty and engagement, deepening the customer relationship on every call through offering of supplementary cards, insurance policies and product upgrades; Handle a wide range of general and sometimes complex enquiries, whilst meeting and exceeding predefined sales and customer satisfaction targets; Handling customer enquiries in a professional and courteous manner, effective use of influencing skills and objection handling, as well as the ability to build cross-departmental relationships; Evaluating account status enquiries at point of contact by analysing information and recommending solutions to the cardmember; Interpret product, policy and procedure information and guide customers through to resolve their enquiry as first contact resolution. I ended my employment here to start my studies at BMETC.

Brighton, United Kingdom

In my role as a telephone fundraiser, I achieved well raising funds for various charities including; Great Ormond Street Hospital Children’s Charity, Age UK, Macmillan Cancer Support, IFAW and Blue Cross to name a few. Using a proficient and friendly telephone manner I was able to achieve a warming rapport with supporters and uphold a professional image for the charity in question.

Telford, United Kingdom

Team Sims Ltd at the time of my employment was a company in its infancy providing “MVNOs” to bodies with any form of fan or loyalty base such as football clubs and charities. During my time at Team Sims I provided support to both the marketing and customer service departments. I gained a broad spectrum of knowledge and skills surrounding marketing, which I was pleased to gain in my time there. I carried out market research and data analysis to better understand target audiences, attended exhibitions to promote products and services and engaged directly with target audiences and raised brand awareness.I supported with the design, development and execution of both internal and external marketing research programmes in support of the company’s strategic marketing plan and vision.I conducted detailed needs analysis with customers, reviewing brand image, brainstorming ideas with planners and leading meetings.Other day to day duties include; professional call handing, the implementation and updating of systems and data bases, letter writing, organised filling, diary management, key holder and opening up office, dealing with customer complaints in writing and on the phone.

Telford, United Kingdom

My main duties were overseeing all returns of handsets, effectively managing records and monitoring stock in a highly demanding work environment. Whilst managing a challenging work-load processing upgrade cancellations with the Orange network, warehouse management, returning large quantities of equipment to suppliers and ensuring the re-crediting of returned stock, I successfully delegated duties to my team and maintained high levels of efficiency using a system of processes that I had put into place.Responsible for customer support duties including: photocopying, typing, filing, post allocation, communicating with customers and resolving queries. Call handling, email and letter writing. Providing customer and administration support to meet organization needs, as well as maintaining a complex system of company records and databases. In my time here I was regularly accredited for my commitment and capability. I enjoyed my time in this role enormously; I was very lucky to oversee such a remarkable team of people. I regret that the company went into administration in 2011 and was dissolved before the end of the year.

Telford

Responsible for developing, implementing and monitoring efficient office activities in addition to managing all correspondence. Undertaking diary management. Providing excellent customer care, dealing with enquiries both over the phone and face to face. Working as part of a team and supporting the office manager, including covering the reception area. Meeting and greeting clients and visitors to the office, typing documents and distributing memos, supervising the work of office juniors and assigning work for them. Handling incoming / outgoing calls, correspondence and filing.Faxing, printing, photocopying, filing and scanning. Monitoring inventory, office stock and ordering supplies as necessary. Responsible for purchase orders. Raising of purchase orders and invoice tracking. Creating and modifying documents using Microsoft Office.

Bachelor'S Degree, Geology

Activities and Societies: Geological SocietyCurrently in my first year at University of Leicester studying a degree in geology.

Access To He (Science), Science

Activities and Societies: Science Study GroupLevel 3 education in the core Science for the purpose of entry to University