Kevin Dee Email & Phone Number

Richmond, British Columbia, Canada

Providing IT support, manage systems and networks, and implement innovative solutions to ensure optimal performance and security for the organization's IT infrastructure.

Vancouver, British Columbia, Canada

Okta Administration:• User provisioning, Single Sign-On (SSO), Multi-Factor Authentication (MFA), Role-Based Access Control (RBAC)Jira Management:• Configuration, Project Management, Workflow Design, Permissions Management, User Training and SupportJAMF/Mosyle MDM:• Device Lifecycle Management, Profile Configuration, Policy Deployment, Patch ManagementGoogle Workspace Administration: • User Account Management, Group and Permissions Management, Data Loss… Show more Okta Administration:• User provisioning, Single Sign-On (SSO), Multi-Factor Authentication (MFA), Role-Based Access Control (RBAC)Jira Management:• Configuration, Project Management, Workflow Design, Permissions Management, User Training and SupportJAMF/Mosyle MDM:• Device Lifecycle Management, Profile Configuration, Policy Deployment, Patch ManagementGoogle Workspace Administration: • User Account Management, Group and Permissions Management, Data Loss Prevention (DLP), Security Best Practices, User TrainingSecurity Compliance:• Security Compliance: SOC2 Compliance, Security Audits, Access Control Implementation(Verkada)Project Management:• Project Management: Office Relocations, IT Infrastructure Planning and Setup, replacing 500 computersStaff Hiring and Onboarding:• Recruitment Assistance, Candidate Screening, Interviewing, New User OnboardingTechnical Support: • Troubleshooting, Issue Resolution, IT Documentation Development, Resolving escalationsVideo Conferencing and VoIP management:• Zoom and RingCentral Show less

Vancouver, Canada Area

• Aiding on installation, operation, maintenance, RMAs and product training• Diagnosing hardware, software and system failures• Technical support in regarding video software, camera hardware, servers, video analytics, cloud services and site networks• Precisely documenting hardware, software and network information in a case management system• Assisted clients through calls, emails, remote sessions, live chat and escalations• Windows Operating System proficiency with Windows… Show more • Aiding on installation, operation, maintenance, RMAs and product training• Diagnosing hardware, software and system failures• Technical support in regarding video software, camera hardware, servers, video analytics, cloud services and site networks• Precisely documenting hardware, software and network information in a case management system• Assisted clients through calls, emails, remote sessions, live chat and escalations• Windows Operating System proficiency with Windows 10 and Server 2016• User management and Active Directory integration• Access Control software and hardware, including controllers, subpanels, and access card technology• Dell server and server systems administration. Applying updates, deployment preparation and troubleshooting hardware health• 3rd party vendor integration and implementation• Supporting a wide range of clients, from small businesses to large scale enterprises; hospitals, hotels, casinos, university campus and stadiums• Able to translate complex technical procedures to end users Show less

Burnaby

• Managed warehouse inventory, improving order fulfillment speed by 50%.• Coordinated nationwide shipping and receiving of products.• Maintained inventory levels aligned with seasonal demands.• Oversaw, processed, and approved sales invoices to ensure accuracy and efficiency.• Assisted customers and couriers in troubleshooting and resolving order discrepancies.• Kept customers informed with product knowledge updates and order status notifications.• Consistently stayed… Show more • Managed warehouse inventory, improving order fulfillment speed by 50%.• Coordinated nationwide shipping and receiving of products.• Maintained inventory levels aligned with seasonal demands.• Oversaw, processed, and approved sales invoices to ensure accuracy and efficiency.• Assisted customers and couriers in troubleshooting and resolving order discrepancies.• Kept customers informed with product knowledge updates and order status notifications.• Consistently stayed up-to-date with product knowledge to offer expert advice and recommendations.• Provided phone support to customers across North America.• Fully trained in handling multi-line telephone systems.• Delivered top-tier customer service at all times.• Collaborated with a diverse range of vendors. Show less