Manager of global software team responsible for voice, SMS, and email communications platforms.* Managed team of developer, QA, and DevOps engineers that implemented and maintained SaaS outbound communications platforms (Java and JavaScript-based).* Managed design and creation of Compliance Data Provider, a Node.js microservice that collects compliance related data and makes it available via a REST API.* Implemented new features on outbound platform using AngularJS, Node.js, JavaScript, and TypeScript.* Deployed product releases to production in AWS, Azure, and legacy datacenter environments.* Evaluated escalated customer product issues. Triaged, researched, and responded to them.* Monitored production system status, responded to production alerts, and diagnosed issues. * Built complex multi-component platform using a Jenkins-based release process.* Created custom campaign reporting application for client using Microsoft VBA programming in Excel.* Technologies: JavaScript, TypeScript, Node.js, AWS, Azure, Jenkins, REST, Java, Microsoft VBA.

Product Management for the Genesys cloud multi-channel (SMS, voice, web, email) outbound communications platform.Genesys purchased SoundBite Communications in July 2013.

Develop native iOS/Swift applications for healthcare and communications.* Designed and created a native Swift-based iOS/iPadOS mobile healthcare application allowing patients to their track blood counts on their iPhones and iPads.* Won Patient Innovator award at the HL7 FHIR DevDays conference for identifying a patient need and creating an innovative way of solving it.* Created enterprise application for monitoring and managing multi-channel communications campaigns.* Technologies: Swift, UIKit, HealthKit, Objective C, Core Data, CloudKit, FHIR, HL7, LOINC.

As SoundBite's founding product manager, I helped the company grow from startup in 2000 to a $48M+ public company. SoundBite provides a multi-channel communication product (text messaging/SMS, voice, email, web), which delivers millions of messages per day to mobile consumers via an on-demand hosted platform.

Designed and helped build web content management solutions for Open Market customers using the Java-based content management products resulting from Open Market's merger with FutureTense. Also worked in various product and project management roles for Open Market's ecommerce software.

Product management for TCP/IP networking software on MS-DOS and Windows.

Product management for PC emulation on Sun workstations and TCP/IP & NFS networking products for MS-DOS and Windows PCs.

Software developer on the Windows 1.0 team. After that, I worked on the first Windows version of Excel. Wrote code in C and 8086 assembly language.