Jacklyn Huang Email and Phone Number

Overview of My WorkMain DutiesDeep Understanding of Customer NeedsProviding Tailored Suggestions and Implementation AssistanceRegular Communication and Optimization ProposalsTracking Product and Service Usage & Providing SupportCoordinating Internal ResourcesData Analysis and Strategy ProposalsParticipating in Key Meetings and ActivitiesReporting to ManagementSkills and RequirementsExcellent Communication and Interpersonal SkillsDeep Understanding of Customer Needs and Industry TrendsExceptional Coordination and Problem-Solving SkillsInnovative Spirit and Market Trend RecognitionFamiliarity with CRM and Success Metrics Analysis

Scope of work and achievements:Promote the company's digital transformation, carry out big data analysis, group informatization strategic planning, and integration and utilization of cross-departmental resources1. Improve the operation process of the customer service center of each unit of the administrative headquarters, and improve the efficiency of operation2. Suggestions on the system and organizational planning of the customer service center of the administrative headquarters and new business development services to improve the professional image of customers and customer satisfaction3. Policy member CRM management and member website construction, user demand interviews, member marketing marketing plan planning, click-through rate and marketing project effect analysis4. Introduction to the digital technology service system of the insurance industry: A. Text customer service, AI intelligent customer service selection import B. Selection and introduction of CTI call system in customer service center C. Customer service digital system improvement plan5. Collect market information and dynamics of the insurance industry, and promote the realization of the internal and company business goals

1. Improve the internal operation process of the headquarter, andenhance the efficiency of operation.2. Immediately provide planning suggestions and new developmentservices for the customer service center of the headquarter toenhance the professional image of customers and customersatisfaction3. Plan KPI indicators and operational indicators for the customerservice center4. Digital technology service system introduction: text customerservice, AI intelligent customer service, call service system ofcustomer service center, and so on.5. Member CRM management and website update operations6. Information collection of relevant industry markets to achieve the operational goals

Responsible for outsourced operation projectsOutsourcing industries include financial industry/3C/FMCG consumer products and other leading companies in various industries.Main Responsibilities:1. In addition to being responsible for the operation and management of the outsourced customer service center, he also acts as the account manager to sell and promote the company's technology and system modules to existing customers.2. Assist the client in making brand marketing suggestions for the industry, and observe the development trend of the industry and provide it to the owner to achieve the established goals.Job Scope and Business Achievements:1. Operation of customer service centers and telemarketing centers in individual industries, assisting owners in improving brand service quality2. Improve the professional image of the owner (customer) and customer satisfaction3. Personnel recruitment interview and personnel career development system establishment and reserve supervisor education and training arrangements, establishment and implementation of subordinate training methods and assessment plans.4. Construction of personnel training and career development management methods, construction of customer service standard operating procedures.6. Assist customers in the consumer industry to build member CRM systems and e-commerce management

Responsible for personnel function development, new employee education and training, internal personnel motivation training and spiritual course arrangement.Responsible for negotiating the cooperation of interns in various colleges and universities, and planning the future career development of interns.

Responsible for outsourced operation projectsOutsourcing industries include financial industry/3C/FMCG consumer products and other leading companies in various industries.Main Responsibilities:1. In addition to being responsible for the operation and management of the outsourced customer service center, he also acts as the account manager to sell and promote the company's technology and system modules to existing customers.2. Assist the client in making brand marketing suggestions for the industry, and observe the development trend of the industry and provide it to the owner to achieve the established goals.Job Scope and Business Achievements:1. Operation of customer service centers and telemarketing centers in individual industries, assisting owners in improving brand service quality2. Improve the professional image of the owner (customer) and customer satisfaction3. Personnel recruitment interview and personnel career development system establishment and reserve supervisor education and training arrangements, establishment and implementation of subordinate training methods and assessment plans.4. Construction of personnel training and career development management methods, construction of customer service standard operating procedures.6. Assist customers in the consumer industry to build member CRM systems and e-commerce management

1. Project planning, execution, control, cost control and resource coordination on the company website. 2. Cross-departmental communication and coordination, problem tracking and resolution 3. Project development meeting convening, recording and progress follow-up 4. Communicating and coordinating project progress with outsourcing vendors

1. Responsible for the overall operation and maintenance of the travel e-commerce platform 2. Brand e-commerce membership system planning and operation, new cooperation channel development and establishment management 3. Online marketing strategy planning, execution and activity effectiveness analysis 4. Monthly e-commerce Product activity planning of the platform, sales monitoring on the shelves 5. Acting as website product marketing planning and website system planning 6. Responsible for tourism product negotiation and marketing strategy formulation 7. Tourism product customer service service process planning 8. Department performance report analysis, etc.

Airport transportation ground staff, responsible for ticketing, seat reservation, boarding and other operations